ComplaintsforG. A. Checkpoint Yamaha

• Initial Complaint

  20/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a fishing boat from GA Checkpoint ordered February 2022 and took delivery June 2022. The boat was onsite at their ********* location and we had extra parts and work added to it. We requested the salesman (he is no longer working there) to have antifouling paint on the boat bottom for protection, he quoted us $6000. Before delivery we did a walk about and he showed us they painted the boat bottom. We also had a navigation system installed that hasn't been working properly since day 1. I was told the *** will self correct after some usage, it has not.At my last boat service from a different company, I was advised the paint from the boat bottom is peeling and it needed to be fixed to prevent more damage to the boat. I have called GA Checkpoint in regards to the *** and antifouling paint issue with no help especially after I inquired about the warranty. I even tried to email them in hopes of a response. Every time I call they're either busy or will call back. **** **** **** ****** ** *** ** *** **** ** ***** *** ******** I have since taken my boat elsewhere to fix as I cannot let the boat sit in the water taking more damage. When I had my boat looked at, I was advised the antifouling paint job was improperly done.

  

  Business response

  26/04/2023

  Hi,

  We are sorry to hear about the issues the customer is currently experiencing. We would love to have the customer bring their boat into us so we can have our techs inspect and identify the issues. Once our techs complete their inspection and confirm the issues stated by the customer regarding the bottom paint were caused by us then we would like to offer the customer two options:

  Option 1: Allow us to correct the issue at no charge to the customer

  Option 2: Customer can take the boat to a 3rd party and have the issues we agreed upon corrected by them and we will cover the costs of the correction.

  We do require the customer to bring their boat to us for our techs to inspect and confirm the issues for either Option 1 or Option 2. Unfortunately we cannot verify by just pictures.

  Regards,

  GA Checkpoint

   

  Customer response

  14/07/2023

  
  
  Sorry for the delay but I wasnt aware of a reply to my complaint. My complaint stated that GA Checkpoint did not respond to my multiple calls therefore I took the boat to get repaired on my own. I request for them to reimburse the expenses I had incurred in doing the repairs on my own. I had submitted a copy of the survey that was done to show the damage incurred due to the insufficient Antifouling paint job. I have attached the receipt from the company that did the repairs. I just request for GA Checkpoint to reimburse me.
  
  Thank you for your time
  ***** ****
  
   
  
  

  

  Business response

  21/07/2023

  Hi,

  
  As stated in our previous reply, we would require the customer to bring the boat in to us for our techs to inspect and confirm the issues with the anti-fouling. At which point we would have no problem covering the costs either by us or by a 3rd party to repair the bottom paint if our techs confirmed that indeed the issues were caused by our work. The customer in this case did not bring the boat into us at any point nor did the customer contact us to arrange our techs to go out to her boat to inspect/examine it. Even though the customer did not reply in time to our offer and now the case is being reopened, that offer would still apply.

  
  The issue we now have is that on April 8th we sent the customer a copy by email of her original repair order that the customer requested. On April 13th, the customer replied to that email (which I have attached) stating issues with the *** and bottom paint and would like us to get back to her in regards to warranty and at no point stated any urgency in needing a reply ASAP nor state that she has already paid and in talks with a third party to work on her boat. This was the first time the customer ever mentioned any possible issues to anyone at GA Checkpoint. By April 19th which is only 4 business days for us (we are closed Sunday/Monday) and before our service **** could reply back to her message regarding the warranty, the customer filed a complaint with ******************** stating to us for the first time that the exact issues with the bottom paint and that they had a 3rd party already inspect their boat. At which point we advised the service **** to not contact the customer as all of our contact will have to be done through the BBB website. For which, we offered the customer to bring their boat into us so that we can confirm those issues and resolve them either at our shop or through a 3rd party if they felt more comfortable going elsewhere.

  
  I have attached the invoice the customer supplied in her complaint and clearly the ***** custom fiberglass invoice states in writing they received $5,160 on APRIL 7, 2023 to begin work on the boat from the customer. We were not told by the customer of any issues regarding her boat until the April 13th email a full 6 days after she had paid BEON to begin bottom paint work on her boat.

  
  Due to this, there is no way we can cover any costs as the customer clearly sought out and paid a third party to pay for work on her boat well before contacting/alerting us to any problems and giving us no chance to even inspect or examine the boat to confirm any of her stated issues were accurate.

  Regards,

  GA Checkpoint

  Customer response

  03/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I had called multiple times prior to seeking a third party on my own  I had left multiple messages requesting help for both the gps and Antifouling paint. Electrolysis is an urgent matter that should be dealt with immediately, I couldnt wait around while the boat was rusting away. I had paid for a third party boat survey to show the extent of the damage to the boat. I kept calling and leaving messages but nobody ever called back. Im only asking to be reimbursed for the cost of me having to fix everything on my own. **************** at GA ********************** is nonexistent. I cant fake the pictures that were taken by ************** nor did I fake a third party survey nor did I have a third party fake repairs to my boat. The Antifouling paint done by GA Checkpoint was done incorrectly that lead to electrolysis on the boat, I wouldve been better off not painting the boat bottom.

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new boat and trailer from this business in May 2021. I did not receive a title to the trailer until the middle of 2022. The title was not signed by the dealer as required by the Alaska Department of Motor Vehicles. I sent the unsigned title back to the dealer in September, 2022, but have yet to receive a properly signed title back. I emailed the salesperson, Nadine, several times looking for my title but each time I get an excuse as to why it has not been signed and retuned to me. It has been over 1 1/2 years since my purchase and I still cannot register and legally use my trailer. I would like to either receive the title in the next few days or my money back for the cost of the trailer.

  

  Business response

  05/01/2023

  The document is currently in the mail. The only emails Nadine has received from him is one from when he mailed and one on December 23, 2022 asking for it be signed and mailed back. It went to the mail on Tuesday, January 3, 2023 (our first day back from winter holidays) hopefully he will be receiving it any day.

  The title got sent to him in March and he did not take it to be registered until August where he then realized it needed to be signed. 

  Customer response

  15/01/2023

  
  Complaint: ********
  
  I am rejecting this response because: It has been 13 days since the seller claimed they sent me the signed title but I have not received it. I told them to send it via a trackable method but they never sent the tracking number, if they even ever sent mailed it at all.   
  
  Sincerely,
  
  ******* ******

  

  Business response

  19/01/2023

  We put the signed title in the mail on January 3rd. We sent it to the customer's New Jersey address. Unfortunately we have experienced longer mailing times to our US customers using ******/US Postal Services.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩