ComplaintsforMake Space Storage - Fremont
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Complaint Details
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Initial Complaint
17/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I HAVE A CONTRACT TO RENT A STORAGE UNIT.I PAY PER MONTH WHICH IS 12 PAYMENTS. AS OF JULY 01,2024 THEY ARE NOW BILLING EVERY 4 WEEKS THUS MAKING IT 13 PAYMENTS NOT 12.THE NEW RATE IS NOT PRO-RATED AND IF I DO NOT COMPLY THEN I HAVE TO PACK UP MY STUFF AND MOVE TO A DIFFERENT STORAGE COMPANY.Business response
18/07/2024
Dear *****,
Thank you for being a valued customer. We appreciate your business and acknowledge that there are other choices out there for storage. We changed our billing cycle to match up with our accounting system.
I would like to offer you a free month rent. The Facility manager will apply the discount.
Regards,
*********************
GM Makespace storage
Customer response
04/09/2024
Complaint: 22002536
I am rejecting this response because:Yes to re-open complaint.
The business said I would get 1 month free rental.This did NOT happen.
Sincerely,
*************************Business response
05/09/2024
HI *****,
Thank you for being a loyal customer. I apologize for the miscommunication between myself and the facility manager. The wrong credit was given. This has been corrected and will be reflected on your next invoice.
Please let me know if i can assist in any other way,
*********************
GM Makespace storage
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Contact Information
2140 585 Seaborne Ave
Port Coquitlam, BC V3B 0M3
Business hours
Today,9:30 AM - 5:30 PM
MMonday | 9:30 AM - 5:30 PM |
---|---|
TTuesday | 9:30 AM - 5:30 PM |
WWednesday | 9:30 AM - 5:30 PM |
ThThursday | 9:30 AM - 5:30 PM |
FFriday | 9:30 AM - 5:30 PM |
SaSaturday | 9:30 AM - 5:30 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.