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ComplaintsforLeon Cycle
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Complaint Details
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Initial Complaint
24/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 7/2023 I purchased a ** ****** ebike via the *** ****** website. The bike was received within days. On August 14th I made a further purchase for an extra *** **** battery ( order #: ****) which at the time was advertised on the *** website as compatible with the ****** and Moscow Plus. Relying on the website I purchased the battery at a cost of $789.87 CDN including taxes and shipping. I received the battery days later only to find out it is not compatible with the ****** **. I immediately attempted to contact customer service. After several voicemail messages and emails, I received an email response from Leon Cycle advising that the battery is non-refundable. That particular battery is now removed from the website as compatible with the ** ******. Leon Cycles has taken this position given that I purchased this battery from their list of compatible batteries. Leon Cycle has admitted their error by removing the battery option from the website. However, they refuse to refund me in spite of their error.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.