ComplaintsforHazel & Bo
Current Alerts For This Business
As of April 26, 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Advertising Issues
- Consumer(s) complained that products purchased were not as advertised
Refund/Exchange Issues
- Consumers complained that the business did not respond to their refund requests
- Consumers complained that they were not refunded in a timely manner
Delivery Issues
- Consumers complained that they were not provided with tracking information - Consumers complained that products were not delivered on the dates stated or not delivered at all - Consumers complained the business did not respond to their requests for delivery information - Consumers complained orders were only partially delivered
We offered Hazel & Bo the opportunity to address the above identified patterns. We did not receive their response.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered paid and never receive. Jan 2024. And March supposedly delivered April 4 2024 To my daughter ****************************** She never received had said shes had problems receiving ordersInitial Complaint
18/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered 2 coats from site on January 20th 2024. Website states 4-6 week delivery. Its now march and still no items. I have emailed them and they've responded,but just with an apology and stating it'll arrive in 2 weeks with a tracking number and link to click to track it.Business response
20/03/2024
The customer was already refunded for her order lost in transit.Customer response
20/03/2024
Complaint: ********
I am rejecting this response because: ita bot rhat im rejecting it. Im waiting on the refund to post to my account as it was just issued last night 3.19.24 and startes to wait up to 10 days for refund to post.
Sincerely,
*****************************************Initial Complaint
21/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ai ordered an outfit for a 3-6 month old and never received it. I text the company and told them that I had never received it and they gave me a really long delivery number and I looked it up and there was no such thing. I never got my money it’s just a ****.Business response
05/12/2023
Hi *****,
Your order was shipped with **** tracking number **************************** and delivered on Oct 18th, 2023. You can track the package here *****************************************************************************************************************************
I have also attached a copy of the shipping label showing the recipient and address. Unfortunately, it is now very late, but we would generally suggest to ask neighbors or check with the post office.
Best regards,Cara
Initial Complaint
14/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On May 16, 2023, I made a purchase of a product. It didn't take long for me to realize that I had significantly overpaid for the item, as other vendors were selling it at a much lower price. It became evident that something was amiss, prompting me to contact both the company and ****** to request a refund for my order. At this point, I grew increasingly certain that I had ****** ****** ** * ****, ********** ***** *********** ******** ******** ******* **** ****** *** *** ***** ******** ***** ********** ******.Upon reaching out, I received a suspicious email response stating that the company would gladly put my order on hold but outright refused to provide a refund. Since then, they have ceased responding to my emails requesting a refund, clearly demonstrating their lack of intention to ship the order.Business response
14/06/2023
Hi Chase,
Your order was refunded earlier today. You opened a case with ****** claiming that the transaction was unauthorized. ****** sided with us as it was evident that you made the purchase yourself. The order/money was on hold while ****** was deciding on the case. Since they returned the money to us, we were now able to refund you.
Best regards,
Cara
Initial Complaint
07/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an online order on January 20th, 2023. I received a confirmation of this order the same day via email. On 1/24/23, I was sent another email informing me that all of my items had shipped. Only part of my order (3 out of 5 items) was delivered on 1/30/23. After waiting a few days to see if there was an issue with the *** delivery, I reached out to the company on 2/3/23 to inquire about the rest of my order. Only then did they respond that the remaining items were out of stock and they were not sure when they would be in stock again. It seemed that they would have been content to keep my money without sending me the items or informing me that they were out of stock.Customer response
16/02/2023
No, I did not.Business response
27/02/2023
The missing items have been shipped in the meanwhile and the customer was provided tracking for the shipment.Initial Complaint
31/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with Hazel and Bo on Jan 2, 2023 in the amount of $221.50. I monitor tracking notifications on orders I place with **** so I know when things arrive. On **** and their site, it shows that every item from this order was delivered but I did not receive 2 items totaling to the amount of $45.90. I have emailed them and not heard back. SUNFLOWER Romper Dress with Headband - 3-6 months Fulfilled Jan 11 Othe************************ ************************** ****** ******* ****** ****** ***** * *** ****** ********* *** ** **************************** ******************* ******Business response
11/02/2023
The customer has chosen two other outfits to replace the ones she was missing in her order as one of them is still out of stock.Initial Complaint
30/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased from them on 1/17 since I have newborn I didn’t realize I never received a confirmation email until 1/26. I emailed after hours that evening to their support email. I also emailed two more times on 1/27 and messaged on ********* with no response. They are currently committing theft by not shipping my item or issuing a refund. If I do not hear from them on 1/30 I will be disputing the charges with my bank.Business response
11/02/2023
We responded to all the customers emails, she should have also received a confirmation email and a shipping notification to the email address provided and her order was shipped and delivered with **** tracking number ************************** on Feb 1, within the 2-3 weeks delivery time estimate.
************************************************************************************Initial Complaint
30/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Hazel and bo- I ordered a child's sweater for 44.95 a few months ago, never received, unable to contact sellerBusiness response
01/09/2022
Hi ******, I am sorry to hear you never received the order. I just checked on it and it was delivered on June 8, 2022. *** *** ***** ** **** ************************************************************************************
However, looking at the address you entered, I noticed their are what appears to be two unit numbers.
***** ******
**** ****** ** **** **** ********* ** *****
You should be able to see what you entered as the shipping address in your confirmation email. I am not sure which one is correct and if maybe it was delivered to the incorrect one?Best regards,
Cara
Customer response
02/09/2022
Complaint: ********
I am rejecting this response because: The address and recipient ***** ****** ** ********** ** is correct. The item was never received.
Sincerely,
****** *******Business response
07/09/2022
Hi ******, I'm sorry to hear that. Could you please send an email to our support team at **********************? We will be happy to help you there.
I see you have ordered from us before and received your orders without any issues. We'd be happy to help you out via our normal customer service.Best regards,
Cara
Customer response
07/09/2022
Complaint: ********
I am rejecting this response because: This package was not received. The address listed is correct . **** ****** **** * ****. **** **** ** ** ** **** ****. The mail goes to a central location for that park and my daughter distributes the mail to each unit. This package should have been insured and should be replaced. At this point, I dont even know what size the sweater was that I ordered. I will also email at ************** regarding this.
Sincerely,
****** *******Business response
14/09/2022
Hi ******,
Ok, I understand and I am sorry that the package did not arrive. I don't know what exactly happened to it as it says it was delivered, however your daughter did not receive it and I just assumed that maybe having multiple numbers that seems like unit numbers might have caused the issue, but maybe whatever happened is completely unrelated.
We have received your email at our support team and a replacement is being shipped out to your daughter. Hopefully this time all goes well and she will receive it without any problems.My apologies again for the inconvenience caused.
Best regards,
Cara
Customer response
15/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
29/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order. I received an email. Now the email has disappeared. I went to their website Hazel & Bo.com. tried to login and it says they dont recognize that email. I have no way to track anything now. Its like I never placed the order but they took my money. This def sounds like sone kind of ***** I meed some help getting through to this company. I need to be able to track or i want to cancel the order and my mony back. Thank you.Business response
11/08/2022
Hi ********
I'm sorry you deleted your order confirmation email. You could have just emailed our own customer service at ********************** or used our contact form on our website to contact us directly.
Your order was shipped with tracking number ************************** and delivered on August 6th. You can track it here ********************************************************************************************************************
Best regards,
Cara
Initial Complaint
28/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on March 9th and it was indicated that shipping would be 2 weeks. This was fine as I required it on April 10th as a gift. On March 24th I had not received a tracking number and wrote to ask to have the order canceled as it was not likely to arrive in time. They ignored that request and said they would check on the status of the order. I repeated that if it could not arrive on time that it was useless to check on the status unless they were able to send it by another method that would allow it to arrive on time. I then received a notice with a shipping confirmation. The tracking indicates it could arrive April 12-17 but that, based on the past 60 days of tracking, it was likely to take longer. Even if it arrived on the 12th it will be too late. I just want a refund. I will return the items when they arrive but I now need to purchase a new gift elsewhere.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.