![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCaveman Custom Cabinets and Countertops
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received a quote for countertops with Caveman on July 16 2020. The total with tax was: $3045 for the Supply, Delivery and Installation for Kitchen Countertops with Caesarstone Rugged Concrete 2cm.$1872.67 was paid July 17 2020, which was the 60% required upon order. We had scheduled for someone to come do measurements on Saturday but nobody showed; I ensured an adult would be at my house watching for Caveman all day. Nobody from Caveman showed Sunday either. Caveman reached out several days later but i was already out of town and so i sent the remaining money to ensure the company had all their funds despite the setback. $1250 was paid August 19 2020.Several calls and visits were made throughout the pandemic when available and when the household was healthy but i assumed the owner was still in ***** or the company closed. A friend saw a Caveman truck around town so i sifted thru the internet for a new number. I was able to talk to Lucky August 2022 and was told to text my address. Nobody showed for the Wednesday Aug 31 appointment to measure for counters. Messages went unanswered. I messaged Caveman Oct 9 *************************************************************************** return requesting i pick out a different slab from the new shop because the one i ordered was no longer available. They were fully booked until December. I was also told I would get a call Oct 10 2022 but I didnt receive a call. I went to the shop a few various times but the building was always locked. * ****** ** *********** *** *** **** *** *** ****** ******** ** ****** ******** **** *********** *** **** ******* * ******** *** *** ** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.