Business ProfileforEnd of the Roll Carpet & Lino Discount Centre

Jan 2023 my basement flooded, I dealt with everything through my insurance company. The flooring was replaced In March and had to be redone as there was a dip in the floor where the restoration company cut into the floor to look underneath. End of the roll came back and replaced the floor a 2nd time. I began to notice water pooling under the floor. I called my insurance company back, and they came with End of the Roll to look at the flooring. End if the Roll told me the silicone failed, and that I must have gotten the shower wet too soon after. I waited out the time for it to dry. First on October 4th, 2023, they said they wanted a week for the bathroom to not be used, and they wanted someone in to remove toilet and reinstall it, as this is the only shower currently usable in my home, this is pretty impossible to do next They told me they wanted me to replace the shower in order for them to replace the floor again. This would cost me over a thousand dollars to do. I've already paid a 2000 dollar deductible to my insurance company. And I am on disability. The shower is only 8 years old. My insurance company decided this was a warranty issue, so no linger helping. I had someone else look at the floor and they told me the problem was the flooring was cut too far away from the shower. I wound up removing the 2nd layer of flooring myself as it was so water logged. I found mold growing all over my bathroom and now have a horrible looking bathroom. Bathroom floor and shower had no previous issues It was previously professionally replaced 8 yrs prior. The flooring needing replaced was not due to me, but due to the restoration company not leveling and fixing correctly first time, End of the Roll not installing correctly the 2nd time. I would like my floors fixed and done correctly, as well as all.water damage fixed Or I would like a cash settlement for the cost of having another company come in *** finish the job correctly.