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Complaint Details
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Initial Complaint
20/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In the quote, I had agreed to pay for all tripane windows in order to get a ******* ***** ***** rebate and ** ***** rebate. I then found out later that one of the windows was dual pane and was not what I agreed to. The company acknowledged their mistake and said they would order a pane of glass to insert into the existing window but after almost a year, never delivered. I also do not think that putting the pane of glass inside to make it tripane will make the window energy efficient, since the argon gas will escape. All of the windows demonstrated poor craftmanship with moisture getting into the window even though they were less than 1 years old. The owner of the company, *** always replied with excuses when I called or emailed about the window and I would like a refund so I can ask another company to replace it. I do not trust the quality of work or the fact that the company can deliver their work as stated. I am very disappointed.Business response
04/03/2024
We will replace the glazing in the affected window with the corresponding tripane glazing within 30 days. In addition, we will provide the correct label for the window so that it qualifies for the appropriate rebate at the same time.Initial Complaint
03/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We are still owed two screens for our main front windows that the installer forgot on the last day of work. He said they would bring them by at a later date. The reason they were not installed on day one was they did not fit. The installed assured me that they would be re-sized and he he would come back and install them to ensure the fit was right after the adjustment. The company has not contacted us about when they will be brought to our home and installed. The work was done in December and for the first time two days ago we tried opening our basement windows. Two of the windows in the basement will not open properly because of the way they were installed. Clearly the installers did not check them before they left as they will not open and latch. They need to fix this issue as well as they do not function as they were manufactured to due to the way they were installed. We paid our invoice right away, on time and we were promised finished, functioning work. That is not what we have received. The company has not responded to my last email.Business response
19/05/2022
Customer complaint regarding screens is with merit. We will be happy to provide replacement screens as soon as possible. If the original screens have been misplaced we will order replacements at no cost to customer. Customer's complaint re. improperly functioning basement windows will require a site visit to diagnose and repair if required. We will reach out to the customer to schedule time to do this. Please accept our apology for the delay in resolving these issues.
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Contact Information
1646 S Nicholson St
Prince George, BC V2N 1V6
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.