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ComplaintsforFull Speed Rentals
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Complaint Details
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Initial Complaint
26/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I rented a ******* ******* ****** snowmobile from Full Speed Rentals in Revelstoke, BC on Jan 11, 2022. The snowmobile worked fine for the first hour. After that the throttle started to stick and come out of place. I thought it was icing, so wasnt too concerned. It started to get worse. It kept locking solid, the engine light would come on sometimes and would go full throttle without pushing the throttle. It seemed to be changing and locking all on its own. I tried my best to put it back in place when it came out and wiggle cables to get unlocked. But soon began to happen every 1-5min. After it went full throttle twice and almost had an accident I stayed on the trail from then on. Full speed told me this was the last snowmobile they had. So I did my best to manage the problem and mostly sit on the trail with snowmobile off, so the other guy I came with could enjoy a little some riding. There was a total of 54km on the sled at the end of the day of which close to 30km was up and down the trail, obviously I was not able to ride much as we generally ride well over 100km/day. When I came down at end of the day I discussed with Kobi the issues. He admitted that they have had issues with other sleds of the same nature and had to order parts, but asked I pay in full and the owner would phone me the following day for a refund. 2 days later Kolbi phoned back and said the sled was fine and ******* ** ** ****** ** ** ** *** ***** **** and told me I wouldnt receive any refund and they would not rent to me again and my money was no good and hung up. I would have accepted a compromise prior to that conversation. As ******* has come out with a STOP RIDE recall for this particular year and model for throttle failure that can lead to loss of control, posing crash hazard, risk of serious injury. Since I was obviously not lying about the issue and Kobi admitted other sleds have these safety issues. Renting sleds to people with safety issues is negligent. $523.25 + Fuel $33.73 Refund
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.