Business ProfileforPacific Coastal Airlines

Always delays using the excuse of unplanned maintenance or crew shortage to safety issues together around having to pay compensation for 3hr delays. Sometimes getting 3 different excuses from different people from ticket agents to the captain flying. It's a scam and should be looked into. **** all the reviews online and see a definite pattern of fake excuse. It's despicable!

Our goal is to operate our scheduled flights and get our customers to their destination on time.  When we experience a travel disruption, we abide by the Air Passenger Protection Regulations (APPR) as set out by the Canadian Transportation Agency (CTA).

As is stated on the APPR website, when considering the reasons for flight disruptions, the complex nature of airline operations is recognized. Sometimes, there is not one reason for a disruption, but multiple reasons. In other cases, a reason normally found in one category (for example, "within the airline's control") belongs more fairly in a different category, due to extenuating circumstances such as third-party actions.  As the flight disruption unfolds, and new information becomes available, a flight categorization can actually change or be updated.

This may explain why this passenger received different information.  We are confident in the handling of every flight delay and cancellation and cover hotel costs, meal costs and compensation, when it is applicable.

As an aside it is worth noting that airlines are not responsible for reimbursing or compensating costs relating to what a passenger is missing out in their destination as a result of a flight delay or flight cancellation.  Be it work, prepaid hotel rooms, tickets to a concert or game, another flight on another airline, a cruise etc.  Protection against such a loss would have to be claimed through such avenues as trip cancellation or trip interruption insurance.