ComplaintsforPacific Coastal Airlines
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Complaint Details
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Initial Complaint
13/09/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Refund of cancelled trip. The information is in the supporting email.Business response
21/09/2022
We can confirm that this customer did book with us on the date mentioned, and cancelled on the date mentioned. The reservation was made over the phone and the call was recorded. Our agent on the phone explained in detail the terms and conditions of the fare class that was booked including these parameters: All bookings can opt to cancel and get a refund if done so within 24 hours of booking. After that, the customer is still able to cancel but would incur a cancellation fee and that the ticket becomes non-refundable. We listened to the call several times and subsequently emailed the clip where the agent reviewed these details, to the customer so he could listen to the call. It is our point of view that our reservation agent correctly and accurately described the terms and conditions of the fare, the time frame to cancel and opt for a refund and to outline the change/cancellation fees of the fare that this customer booked.Customer response
11/10/2022
This complaint has been resolved with the Airline.
Regards
**** ****
Sent from my **** ** **** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.