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Review from Nav P
1 star21/06/2024
I booked a scenic view tour package with two senior family members, both over the age of 70, and one handicapped individual. We anticipated a pleasant and accommodating experience, as advertised. However, we were met with a lack of consideration for our mobility needs and a seating policy that did not account for the elderly or handicapped passengers.It was disheartening to find that the policy of first come, first serve for seat allocation does not take into account the slower pace at which older or handicapped individuals may board the aircraft. As a result, by the time we boarded, all seats with a view were taken, which is the essence of a scenic tour experience.Moreover, the staffs unwillingness to understand or accommodate our needs was unexpected and upsetting. The treatment we received felt dismissive and did not align with the inclusive customer service standards that one would expect.
Harbour Air Seaplanes Response
26/06/2024
Thank you for sharing your experience with us, and are sorry to hear about your concerns regarding the seating policy. We can see that the Scenic fare you purchased does not include priority boarding, however we can assure you with advance notice we take strides to offer additional assistance wherever possible. After speaking with our teams, we have confirmed we provided assistance with boarding and disembarking to accommodate mobility needs, and we regret if this support did not meet your expectations. We do our best to provide this information by providing these details on our website which are to be reviewed prior to travel: ********************************************************************************* Your feedback is valuable to us and will be reviewed to improve our services.We are committed to providing an inclusive and pleasant experience for all our passengers and hope to have the opportunity to serve you again in the future.
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