Business ProfileforOpenRoad Richmond Auto Body

The Shop Damaged My Cars Right Front Bumper My car plate is *******, ***** ***** 2020. I experienced dishonest and *****ing actions by this worst company.Auto Body Shop: OpenRoad Richmond (White Rock Express) Here I OUTLINE the total experience in time sequence. Estimated The Car 1. Time: in the morning, Oct. 27, 2023 2. Place: on the drive lane in the front of the shop, where my car was parked 3. Person: estimator *************************** 4. Action: 1) Mr. **** took the photos around the car. 2) I booked appointment of repair at 8:30 AM, on Dec. 13, 2023 and I left. Conclusion: The estimation photos show NO any extra damage in the right front bumper!Left The Car 1. Time: at 8:30 AM, on Dec. 13, 2023 2. Place: on the drive lane in the front of the shop, where my car was parked.3. Person: estimator *************************** 4. Action: 1) When I parked and left the car to the shop, I took the photo to show the cars *********. (Parked & left cars photo) 2) Mr. **** walked around the car and did NOT find any extra damage, except the damage in the left rear bumper of **** claim. 3 He did NOT take any photos. 4 Oral confirmation of NO extra damage 5) I asked them to sign the document of NO extra damage; but they refused it. 6) I gave the car key to the shop and left. Conclusion:A. No any photo was taken by ****, because there was NO extra damage except the left rear bumper damage of **** claim.B. They refused to sign the document of NO extra damage. If there was any extra damage, they would absolutely take photos and asked me to confirm!!C. Parked & left cars photo show the place is different front the additional photos (see below) by Mr. **** Repaired The Car 1. Time: from 8:30 AM, on Dec. 13, 2023 to 8:30 AM, Dec. 20, 2023 2. Place: in the shop 3. Person: shop staff 4. Action: 1) unknown what they did, because I was not in the shop. 2) They only told me the finish time was changed from Dec. 16, 2023 to Dec. 20, 2023, because they were waiting for new rear OEM bumper. 3) On Dec. 19, 2023, the shop called me to pick up the car. I told them I would pick up the car at 8:30 AM, on Dec. 20, 2023 Conclusion: During repair period, they did NOT say any extra damage. Pick Up The Car 1. Time: at 8:30 AM, on Dec. 20, 2023 2. Place: on the drive lane in the front of the shop, where my car was parked.3. Person: shop staff 4. Action: 1) I noticed the NEW extra damage on the right front bumper. I entered the office and told them they made the damage on the right front bumper. 2) Mr. **** showed me the additional photos in the computer and the photos have not detailed time (minute, hour, and date). He said the right front bumper damage was existed. I told with him that this is impossible! I asked him about original camera photos that can show the exact time; and he said he deleted them. Conclusion: A. Obviously these additional photos were taken after I left the car to the shop. B. The additional photos show the car was parked in the different place. Whereas I left the car on the drive lane in the front of the shop at 8:30 AM, on Dec. 13, 2023, which reveal the **** they moved and damaged the car before they took these photos!! C. The new damage looks like being hit by the prominence / protrusion that only exists in the body shop THE **** IS NOT HONEST AND LIED!!SUMMARY 1. There was NO damage on the right front bumper, when Mr. **** estimated the car. *Photos proof of NO damage on the right front bumper 2. There was NO damage on the right front bumper, when the car was left to the shop.*No photos of any damage on the right front bumper at that time *No document of any damage on the right front bumper *Oral confirmation of No extra damage, including no damage on the right front bumper 3. There was the NEW damage on the right front bumper, after the car was left to the shop and after the shop moved the car. *The additional photos show there was NEW damage on the right front bumper AND the car was parked in the different place. *The damage on the right front bumper looks like being hit by the prominence / protrusion that only exists in the body shop. The damage on the right front bumper was made after I left the car to the shop and when the shop repaired the car. The shop must take the responsibility!!**** ** ** **** *** ***** ******** I contacted them several times. **** *** *** ***** ** ******** * ******* ****** ** **** ** ******* ** ***** ** **** ***** ***** *** ***.Sincerely,***************