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Complaint Details
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Initial Complaint
10/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased a bedframe from the Sleep Shop on April 10, 2024. On that day the manager wrote me an email saying the bedframe would be shipped out in 4-6 weeks. If that was the case the bedframe would have been shipped out on May 22, 2024, as that would be 6 weeks past the date I ordered the bed frame.I reached out on May 21st to ask about the bedframe and she said 2 more weeks. It is now June 6th and I have not received any notice about shipping. It is way past 6 weeks time frame and I fear I will never get my bed frame. I would like a refund of the bedframe as this is unreasonable. There was no notice on the website that you would have to wait for the bedframe to be made.On May 21, 2024, at 4:11PM, ******************************* wrote:Hi ******, Bed is already in Production will be ready in 2 weeks. Thanks & Regards,********************* Operations Manager Tel: ************ From: ************************* <***********************>Sent: Tuesday, May 21, 2024 2:41 PM To: ******************************* Subject: Re: SLEEP SHOP RECEIVED YOUR ORDER ***** Hi *****,Any update on the bed frame? ****** On Apr 10, 2024, at 3:38PM, ******************************* wrote:*************************, Thanks for shopping with Sleep Shop.We've received your order. We are going to process your order. We are expecting to receive bed within 4-6 weeks in our warehouse. Will inform you as soon as your order is ready for Delivery.Please do not hesitate to get in contact if you have any Questions.We hope you enjoyed shopping with ***************************************** Operations Manager Tel: ************ Email: *******************************
Business response
10/06/2024
Hello,
Typically our supplier for this particular product has a 4-6 week production timeline. This is locally made in ********* that is made to order and customizable and not a product off the shelf.
On June 6, ***** from our warehouse informed the customer that the product will arrive on June 7th and will be shipped (copy of email is attached). There was no reply from the customer. On June 7th, ***** again wrote to the customer informing her that the product has been shipped and provided the tracking number (copy of email in the attached). There was no acknowledgment from the customer. Today, June 10th, we called the delivery company and they have informed us that the product is on their truck in Trail and out for delivery.
I hope this provides enough details. Again, with the supplier we are dealing with, there are occasions where timelines are pushed out due to the custom work they do. We apologize for the delay.
Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.