ComplaintsforUC Auto

• Initial Complaint

  27/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  They charged me $500 deposit which other dealer don't charge after the bank loan approved I realized the monthly payment $486 is higher than what I told them(between$300-400) I asked the salesman to return my deposit he replied me said his manager and boss went on vacation I have been waiting two weeks already.

• Initial Complaint

  29/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On March 28, I rented a car from a car rental company in ********, *********, named UC Auto. On April 3, I was hit by someone else while driving a car. After ICBC insurace handled it, it was determined that the other party was responsible. However, the car company mentioned The devaluation caused by the maintenance record of the car requires me to pay half of the repair amount of the car, which is a compensation amount of 700. The car contract does not include the issue of the depreciation rate of the car, it should be a risk that the car rental company considers before renting a car. It is not a risk that consumers should bear. Compensation related to the car should be handled by the responsible party. Secondly, during the car rental process, I picked up the car from a car dealer, but it was not until the incident occurred that I discovered that the car was not rented in the name of the company, but was a non-operating car and was not used for business. What kind of protection does it provide to consumers if they rent to customers without informing them that compensation is required regardless of whether they have purchased third-party insurance or full insurance? At present, the car company has withheld my 500 deposit when renting a car. I hope to resolve the unreasonable depreciation amount and get back the 500 deposit

  Business response

  09/05/2024

  Dear Sir/ Madam,
  
  This is ****** from UC AUTO **** Regarding the complaint, we looked into the file, I will make the following explanations for the customer's complaint:
  1. For the deposit we hold is already released, our company has not charged. The customer can check it on his bank account.
  2. For the accident, even though it is not on our lessee's side, the vehicle's value will depreciate by ICBC's collision history, which is a kind loss. Our contract lists the items the customer needs to be responsible for. 

  3. For the ownership, this vehicle is under insurance through TURO's policy, that is the reason why it is under a person's name. The customer's name is on the insurance policy. I will attached the documents.

  If you have any questions or concerns, please let me know. 

  Customer response

  14/05/2024

   
  Complaint: 21627819
  
  I am rejecting this response because: 

  The deposit is valid until *** 6th when I return the car on April 15th. The merchant promised to refund the money three weeks after returning the car. So far, no refund of the 500 deposit has appeared in my bank on *** 14th. The attachment records include bank account records starting from the effective date of deposit refund.
  
  Sincerely,
  
  ********************

  Business response

  14/06/2024

  Dear ***,

  The attachment is the $500 pre-authorization receipt holding on the customer's credit card (end with #*****. The money should be already unfrozen since we did not charge any amount. If the customer still insist we charged the money, could you ask the customer provide the bank statement showing that money has been withdraw by UC AUTO. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩