ComplaintsforEconomy Rent A Car
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Complaint Details
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Initial Complaint
29/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The rental car company (Economy Rent A Car) is not honoring its own policy for refunding my car rental reservation. I got a "prepaid" type of car rental and paid $1268.80 for a reservation from June 7th to 28th of 2024 in *********************. My flight to ********* got cancelled (the air line Lynx has just declared bankruptcy) so my trip is now obsolete as I cannot find any other reservation airfare on the same dates to be able to get to the car rental company. The car rental company policy states clearly that the prepaid reservations are non-refundable except for flight cancellation. I provided them with necessary evidence but they chose to refund me what I paid minus $200 for a "cancellation" fee even though their policy clearly indicates that the cancellation fee cannot exceed $50. When I emailed them the proof of their own policy from their own website showing the $50 cancellation fee, they still did not honor it and instead they chose to procrastinate and even temporize. I just want them to follow their policy and refund me $1268.80 minus $50 instead of the $200 cancellation fee. Is it too much to ask for honoring their own policy listed here: *************************************************** keep in mind that the car rental reservation was planned for 3 months in advance and I am cancelling 3 months in advance (meaning it is not like I did not show up at their Kiosk on the day of the reservation such that they had a sitting wasted rental car) as I am cancelling the car rental early for a reason that is out of my control and is an allowed reason for an exceptional refund per their policy!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.