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Find a Location

Paragon Surfacing Ltd. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Paragon Surfacing Ltd.

      110 6720 Graybar Rd Richmond, BC V6W 1J1

      BBB Accredited Business
    • Paragon Surfacing Ltd.

      3000 Cambie St Vancouver, BC V5Z 2V9

      BBB Accredited Business

    Business ProfileforParagon Surfacing Ltd.

    Countertops
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 15/12/2006

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Paragon Surfacing Ltd. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Paragon Surfacing Ltd.

        110 6720 Graybar Rd Richmond, BC V6W 1J1

        BBB Accredited Business
      • Paragon Surfacing Ltd.

        3000 Cambie St Vancouver, BC V5Z 2V9

        BBB Accredited Business
      Location of This Business
      110 6720 Graybar Rd, Richmond, BC V6W 1J1
      BBB File Opened:
      7/12/1993
      Years in Business:
      34
      Business Started:
      5/12/1989
      Business Started Locally:
      5/12/1989
      Business Incorporated:
      5/12/1989
      Accredited Since:
      15/12/2006
      Business Management
      • David Hocking, President/Director
      • Vincent Woodlock, Director
      • Chelsea Julian, Sales Manager
      • Lisa Wroblewski, Operations Manager
      Contact Information

      Principal

      • David Hocking, President/Director
      • Vincent Woodlock, Director

      Customer Contact

      • Lisa Wroblewski, Operations Manager
      Additional Contact Information

      Fax Numbers

      • (604) 278-2204
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      25/07/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      On July 7 2021 we had our new countertops put on, * ***** ******* ** ***** ** *** *******. We saved a long time to do this. We had some problems with the counters such as marking easy and always looking like there are finger prints everywhere. But I just got used to specialty cleaning them everyday. There was quite a bit of settling all along the back splash where they were installed. I recalked that and then had to do it once more. The sink fell and Paragon came and fixed that. On July 12/23 we were having dinner when we heard what sounded like a gun shot. There it was,,,, a 6 in x4 in crack in the quartz. Now Paragon will install another, but we have to pay for a plumber to come in 2 times at ****** each time. And what about the new tile we had put on. They have told us that if there is any damage to the tile or cabinets that we have to pay. ** ***** **** **** **** ** ****** *** ** *** ******* **** * ******** **** *** *******  We really do not need this added stress. What do you recommend. I waited so long for a nice kitchen. It is not my fault this happened. The guy that came to see it, says it has happened to others ,,, many times. When I was buying it I asked all of those questions. The lady told me, I would never have a problem with it.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Norman C

      1 star

      22/11/2023

      Both **** and Paragon Surfacing need to be more considerate of their customers. We purchased, through ****, countertops to be installed by Paragon Surfacing. However, after a 5 minute house visit from Paragon Surfacing, it was deemed our countertops were not level enough to proceed.Over $6000 was held and would not be refunded without a price adjustment from Paragon. This price adjustment was for -$250, stated as a cancellation charge after templating. No templating was done! In fact, it was the Paragon technician who cancelled the job - not giving us the option to have our countertops levelled.**** would not support us in disputing this charge even given the fact that no templating took place.An extremely disappointing experience.

      Local BBB

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