ComplaintsforStudyPug Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Note: the date that the service was issued is not the date that my payment was processed. I can not remember the exact date that I first signed up. I made a payment to StudyPug so that I can freshen up on my college math before I go back to school. The payment was $119 for a year, which was processed on 7/26/2022! I used them for one day and then I came back to use them today and they said that I need a subscription!!! I looked up to see if my email was the issue (like maybe I signed up with a different email) but that wasn’t the case!! I signed up with them using my college email address. I am extremely upset about this because it irks me to no end that they would just ***** my **** money like that!!! I want access to the subscription or a refund!!!!Business response
08/08/2022
hi there, we would be more then happy to provide you with a refund and an additional 60 days of StudyPug for free. However, can you please send us the following to [email protected]:
reference to this email (re: BBB complaint)
the email you used to register the account
then we can better identify the account and process your refund. Or alternatively, please provide a number of email best for us to reach you directly to process this refund.
StudyPug Care.
Customer response
09/08/2022
Complaint: ********
I am rejecting this response because:I finally got an email from one of your staff members a couple hours I filed the complaint and she explained to me what happened and I got access to the subscription. That’s all I really wanted. Let’s consider this case closed. I thank you for responding so quickly. I will give you a great review. Thank again.
Sincerely,
****** ******Business response
09/08/2022
thank you, our team also reported that this issue was resolved amiably for everyone. If you have any other issues, please do not hesitate to contact us directly.
StudyPug Customer Care.
Customer response
10/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.