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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Ant Eparcel

          View full profile
          Location of This Business
          Richmond, BC V6V 2H9
          BBB File Opened:
          19/10/2020
          Business Started Locally:
          1/6/2020
          Business Incorporated:
          1/6/2020
          Business Categories
          Express Shipping Services

          Alerts

          See What BBB Reports On

          Pattern of Complaint

          As of August 12, 2021 BBB files indicate that this business has a pattern of complaints concerning the following issues:

          Delivery Issue
          - Not receiving calls prior to the delivery (buzzer).
          - Tracking says the parcel has been delivered, but the consumers haven’t received it.
          - Refused to deliver to the certain spot.
          - Parcels are not delivered for no reason.
          - Throw a parcel at the door.

          Customer Service Issue
          - The website does not have the contact phone number.
          - The office is empty when the consumer goes to the address for a pick up.
          - No update from the business or no response. Emails are bounced back as the mailbox is full.
          - Consumers call the business but no one answers.
          - Delivery guy is rude and aggressive to the consumer.

          We offered Ant Eparcel the opportunity to address the above identified patterns. We did not receive their response.

          Alert

          BBB received  Scam Tracker reports about Ant Eparcel, an express shipping company based in Richmond, BC. Consumers alleged that they paid for a delivery service but they never received the product.

          BBB reached out to the business with letters on January 20, 2021 and February 23, 2021 to confirm details about their business location, return/refund policies.  BBB also contacted the City of Richmond on March 16, 2021 to verify if there is a business licence connected to the company’s listed address.  However, the City does not have any records for this address.

          As of March 29, 2021, BBB has not received a response from Ant Eparcel. The website for the company, http://anteparcel.com/ is still active.

          Contact Information

          Richmond, BC V6V 2H9

          Visit Website

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.