![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforK Trans Worldwide Logistics Ltd
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
The transaction happened in July - Dec 2022. We paid about several thousand Canadian dollars for the package transportation and door-to-door delivery service. The business committed to us is to receive the package from marine cargo shipment, clear the custom, shipping the package from the port to my home. The dispute is that K Trans Logistic (1) is to clear the custom and (2) ship the cargo to my place, but in fact, they asked us to travel and clear the custom in November, and they are intentionally keeping our packages instead of shipping it directly after even we provided the border declaration document on time. This situation has been almost a month now. We still have not received our cargo and we contacted the agency in Toronto, the manager in Vancouver, and almost every possible resource. Unfortunately, the agent and the manager are very unhelpful and unprofessional in their communication. The business has not tried to resolve the problem. *** ******* ***** ******* ****** ** *************** *** ***** ******* ****** ** **************** *** ***** ****** ** ************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.