Business ProfileforT&T Supermarket Inc.

The refer a friend promotion is fake and cheating.After I have done all the required, actually, I did online order twice, instead of one per the request, but I didn't receive the promised reward.The customer service is poor, provided all the details in the chat, with long waiting, but no answer, no one pick up the phone, luckily email works.After emailing, I got a coupon. but it is not the $10 promised in the term and condition. It is another bait, I have to spend another $59+, to get this $10, and it is only only, I went to the store, but couldn't use this coupon.When I do online order, I have to pay handling fee and shipping fee. There is an option for Free, if I order $59+, but if I choice that option, I can't use the coupon.So the whole thing is cheating and fake...

Dear *****************,
Thank you for bringing your concerns to our attention. We apologize for any confusion or frustration you may have experienced with our Refer-a-Friend promotion.
We would like to clarify that the Refer-a-Friend promotion grants customers a $10 coupon, which is an online-only coupon and cannot be combined with other offers. The terms and conditions of this promotion are clearly stated on our webpage: Refer-a-Friend Terms and Conditions.
Regarding the free delivery option, our current free delivery fee coupon code "Free59" waives the $5.99 shipping fee for orders over $59. While the $10 referral coupon cannot be used in conjunction with the free shipping promotion, using the $10 referral coupon can still provide greater overall savings than the free shipping promotion alone.
We understand that this may not have been clear, and we apologize for any inconvenience this has caused. Our goal is to ensure our customers have a positive experience with our promotions and services. We appreciate your feedback and will work to improve our communication regarding promotional terms and conditions.
Thank you for your understanding.
Best regards,