9 Customer Reviews
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Review from Isabel S
1 star26/08/2024
************************ Aug 25, 2024 5pm- 6pm We went there to buy ready to eat food and after paying at self check out , we looked for utensils to use. The open top cubby was empty ( no spoon, fork, chopsticks with only few tissue paper) . At the bottom they have a box full of chopsticks inside, we reached down to get two , Suddenly we heard a voice saying "Do you know how to read?" We were being observed by the employee assigned at the self checkout. He pointed out to the written post that we're not allowed to get something inside and we should ask for an employee. Instead of anticipating help for paying customers, he decided to just watch and asked mean question. There were other customers who heard his comments and we argued back to him. This incident shouldn't have happened if this employee was given proper customer care training and cutleries were replenished. After us, there were three other customers who reached down and tried to open the door just to get their cutlery and we're stopped by the same employee ( not wearing name tag) When I asked for his name, he said go to the customer care they know my name. Suggestions for *************** cubby should be replenished promptly as you have dining service. Remove the note that says asked for an employee as they're not available all the time. ******* employee about how to provide good customer care service. Provide name tags for your employees No customer should feel belittle just for taking care of their own need because the service ***** provided in this branch is very poorReview from Jon C
1 star02/06/2024
The refer a friend promotion is fake and cheating.After I have done all the required, actually, I did online order twice, instead of one per the request, but I didn't receive the promised reward.The customer service is poor, provided all the details in the chat, with long waiting, but no answer, no one pick up the phone, luckily email works.After emailing, I got a coupon. but it is not the $10 promised in the term and condition. It is another bait, I have to spend another $59+, to get this $10, and it is only only, I went to the store, but couldn't use this coupon.When I do online order, I have to pay handling fee and shipping fee. There is an option for Free, if I order $59+, but if I choice that option, I can't use the coupon.So the whole thing is cheating and fake...
T&T Supermarket Inc. Response
03/06/2024
Dear *****************,
Thank you for bringing your concerns to our attention. We apologize for any confusion or frustration you may have experienced with our Refer-a-Friend promotion.
We would like to clarify that the Refer-a-Friend promotion grants customers a $10 coupon, which is an online-only coupon and cannot be combined with other offers. The terms and conditions of this promotion are clearly stated on our webpage: Refer-a-Friend Terms and Conditions.
Regarding the free delivery option, our current free delivery fee coupon code "Free59" waives the $5.99 shipping fee for orders over $59. While the $10 referral coupon cannot be used in conjunction with the free shipping promotion, using the $10 referral coupon can still provide greater overall savings than the free shipping promotion alone.
We understand that this may not have been clear, and we apologize for any inconvenience this has caused. Our goal is to ensure our customers have a positive experience with our promotions and services. We appreciate your feedback and will work to improve our communication regarding promotional terms and conditions.
Thank you for your understanding.
Best regards,Review from Jing C
1 star10/05/2024
The online shopping experience with this store was absolutely dreadful. When your delivery personnel lack basic respect, it directly ***** your brand reputation and increases customer turnover. The base line should be to refrain from yelling at a customer, especially over a trivial matter like using a last name for intercom, instead of a first name (which was already indicated on the package). There's no need to lecture about the possibility of shared last names; in this specific building, that's not the case. Furthermore, there's no justification for persisting in shouting after a simple explanationasserting dominance through raised voices doesn't make one righteous or more masculine.T&T Supermarket Inc. Response
13/05/2024
Dear *****************,
Thank you for taking the time to share your concerns with us regarding your recent online shopping experience at T&T Supermarket. We sincerely apologize for the interaction you had with our delivery personnel. It is our aim to provide both quality products and courteous service, and it is clear that we did not meet these standards in your case.
The behavior you described is unacceptable and not representative of our values. We are committed to addressing this matter promptly and thoroughly to prevent any similar issues in the future.
To assist us in investigating this incident more effectively, could you please provide your order number? You can send this information directly to our customer service team at *********************************************** Your input is invaluable in helping us improve our services.
We apologize again for this unfortunate experience and thank you for your understanding and cooperation. We are dedicated to resolving this matter and hope to serve you better in the future.
Warm regards,Review from Sud J
1 star13/01/2024
Location of complaint is ** ****** *** Vancouver, BC *** ***. Went to buy groceries, was immediately followed by ******* ******* loss prevention officer. He was targeting ********* consumers. Starts to follow me and watch me all over the store,by, standing 2 feet from me, or behind me making me nervous and asking are you buying that, and do you have money? I am a retired Canadian Forces, i told him and asked why he is asking personal questions and following. Oh no no i was just doing my job, then he starts to put his hands into my basket and look around at what i was buying? I told him to get this hands out of my basket and then he says i dont want you to buy from here. He also spoke to another employee ** ******* and they both began to laugh at me. I left the store and i am considering charging him. I have also witnessed him discriminate other ************* **** ** ***** ******** ************ **** ********** ***** *******. I have spoken to other consumers and they also have been ******** by this individual. I want this person fired immediately or i will seek ******** charges on t&t/ employee responsible. Also looking for others for class action law suit. This made me feel less of a person and uncomfortable. It is wrong!!!!T&T Supermarket Inc. Response
15/01/2024
Dear *** *******,
Thank you for bringing your recent shopping experience at our store to our attention. At T&T, we strive to provide the best products and services to all our customers. We sincerely apologize for the unpleasant experience you encountered.
To conduct a thorough investigation, we kindly request your cooperation in providing the following information to [email protected]:
Store Location Confirmation: Could you please confirm if the store’s address is indeed *** ****** ****** Vancouver, BC V6B 6C1?
Date of Visit: We would appreciate it if you could provide the specific date of your visit.
Time of Visit: Could you also provide the approximate time when this incident occurred?
Receipts: If possible, please send us a clear and complete picture of the receipts from your visit. This will greatly assist our investigation.
For your personal privacy protection, please share the requested information directly with our customer service email and avoid replying on this platform.
Your assistance in providing this information will be invaluable in helping us identify the employee involved and ensure a comprehensive investigation.
We appreciate your cooperation and understanding in this matter. As soon as we receive the requested information, we will begin a prompt and thorough investigation. We are committed to resolving this issue promptly and appropriately.
We look forward to your response and again apologize for any distress caused.
Best regards,Review from Ryan W
1 star01/10/2023
Went to the Newley opened Lougheed location. Address: ************************************************************************ As it was our first time visiting the new location and not knowing where everything was. We kindly asked assistant from one of the worker for direction. The worker totally ignored my mother and gave my mom an attituded. Calling my mother " Crazy"..... This is unacceptable in any customer service environment. Been shopping with T&T since early ****s and we felt the level of basic customer has gone down dramatically. I would not recommend going to this location. And hopefully their training will improve after this incident.T&T Supermarket Inc. Response
03/10/2023
Thank you for writing to us and alerting us about the service issue in our store.
First of all, please accept our sincere apology for your unpleasant shopping experience. Customer satisfaction is always what we care about the most. We highly appreciate you taking the time to give us your valuable feedback. Upon receiving your feedback, we immediately forwarded it to the concerned stores management for their attention.Meanwhile,this case has been briefed by the store manager with all frontline staff to emphasize the importance of customer satisfaction again and to reinforce their awareness of proper work behavior and attitude.
Please be assured that all relevant parties have made a joint effort to follow up on this case, ensuring that our customers can always enjoy a pleasant shopping experience.
Thank you again for giving us the opportunity to improve. We hope you can witness the store's enhancement on your next visit.Review from Tracy B
1 star17/08/2023
This is the second time that half of my order was cancelled, to make it worse, all the things I needed were cancelled! They claim to have some products in stock but in reality they dont have them, those missing items are baits so they can collect the $4 service fee and tips, also sell all the items they cant get rid of. TNT SUPERMARKET: Dont list item that are sold out on the website, no one should pay for your inventory issues, don't charge for services you are unable to provide. at least provide the option to cancel the whole order if you are missing majority of the items wasted my time and energy, i ordered online order and now i have to go to store anyways which is ridiculous If you charge me the service fee for the service you didn't provide, you are a ****T&T Supermarket Inc. Response
18/08/2023
Dear Customer,
Thank you for taking the time to write to us. We sincerely apologize for the unpleasant online shopping experience.
Occasionally, due to popular demand, items could be sold out last minute at our stores when we go pick out our online orders. If more than half the items in an order are out of stock, we will contact the customer to see if they would like to cancel their order. We apologize for the inconvenience this has caused you. Upon receiving your comments, we have forwarded it to the related departments for their immediate attention and to improve our services.
Thank you for your time and we look forward to your continued support at T&T.Review from Luthieness X
1 star29/05/2023
I ordered a pack of pork belly with online orders trusting in the reputation of ***'s for providing quality products. Regrettably, what I received was far from satisfactory.************** delivered to me was egregiously fatty. While I appreciate that pork belly naturally contains fat, the product I received was excessive and, frankly, unsuitable for consumption. It's clear that this piece of meat would never be chosen by a discerning customer in-store, which makes me question the quality standards applied to your online offerings.I suggest everyone stay away from this business, at least the online shopping channel, as they are just trying to grab your money without providing the product and service you deserved.T&T Supermarket Inc. Response
31/05/2023
Dear Customer
T&T spares no effort to provide the best products and service to our customers. Customer satisfaction is always what we care about the most. Upon receiving your feedback, we have forwarded it to the store specialist for his immediate attention.
After reviewing the case, we understand that the item may not be match your expectation. As a result we will issue the full refund regarding to this item.
We understand sometimes it’s hard to match the expectation. So we accept customer notes of preference when they making the purchase online. That would be a better way to align the expectation of each item and avoid the issue.
Once again, we apologize for the unpleasant experience you have with our online service. And thank you for your understanding.
Sincerely,T&T Shoponline
Review from Minyi Z
1 star18/01/2023
I'm so surprised that it's extremely difficult to ****** pickup instructions for online orders of T&T Supermarket Inc. I cannot find any pickup processes on their website and app. ******** **** have those kind of information, **** ***** also have those, ******** have those, even a small home based business have those! That made me so tired to communicate among their customer service, ecommerce and the shop online department. If I may suggest, they are supposed to learn from the following links: ******************************************************************** *************************************************************************** *************************************************************************Review from EMT
1 star08/07/2022
Just when you think T&T can't get any worse* ** *** **** * ****** **** *** ******* **** * **** ***** **** *********. For example: they are selling Durians that are labeled as Musang King, when in fact they are not. They are just regular durians marked at high prices. Then, there are the rip off semi **** **** products, such as their frozen dim sum buns. There are certain brands they carry, that contains **** ** non edible buns. They would be mixed in with good ones. In a pack of 9 buns, half would be non edible after steaming. They just become shrunken hardened rocks that resembled a bun when frozen. Their hawthorn candies on sticks: certain brands, the sugar coating has completely slid off the Hawthorne, becoming a sticky mess inside each package. It is inedible anymore. But they still sell them. Many of their frozen products, after dethawing, you'd find they are either rotten already, or freezer burnt long ago (but expiry date shows its not expired). They don't take any complaints seriously, and only brushes off the customers who complain. They give a refund if you bring the product back, for them to destroy evidence. Other than that, nothing is done about. They don't even pull those items off the shelves.
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