Customer ReviewsforTrail Appliances Ltd.

I have used Trail in the past with no issues but I bought a washer/combo recently and the delivery was awful (not the individual delivery people who were lovely but the back office/checkers getting right was was needed). Took them four attempts. All the while me having take time off to be home to meet them in their three hour - read six hour window. They promised to refund delivery fees and forgot. Still havent seen the return of fees. Ive NEVER written a negative review about anything in my life but this deserves it.

Hello, and thanks for your feedback. We're sorry to hear that you've had a poor delivery experience, and that you have not received a promised refund. We'd like to investigate further and make this right as best we can. Please email ********************************** with your Trail order number and reference ticket number *******, and one of our supervisors will contact you immediately to help resolve this matter as quickly as possible

Trail Appliances Delta BC May 2024 We dealt with Siti D****. He was fantastic to deal with. He was not pressuring us and he was willing to negotiate prices. He was knowledgeable and friendly.

Hello, Mr. & Mrs. *******. Thanks so much for taking the time to share your kind words about your experience with Siti D****. We'll be sure to share them with Siti and sales management. It's always gratifying to hear when we've met our goal to provide the best possible customer experience!

Karan from Trail Appliance on Millsream Rd in ******** was very professional! He used his expertise to assist ** and fulfilled an order that had some special requests. He was a pleasure to work with, very knowledgeable, and did a great job! Kudos to Karan!!*********************

Hello, ***. Thanks so much for providing such positive feedback, it's truly and greatly appreciated. We will pass your message along to Karan and our Victoria store management. We look forward to serving your appliance needs in the future!

I’d like to share my recent very positive experience with Trail Appliances located in Langford. This is the second time I choose this store for replacing my kitchen appliances. In 2022, I bought a dish washer from them and just recently I purchased a new electric range. I highly recommend working with this store (especially with Clint ******, Product Specialist, and Eric ******, Sales Manager) not only to receive great and timely services, but also to find an ideal appliance that meets your individual needs. Clint was extremely knowledgeable in selecting several options against special requirements for me to choose from. He was able to find additional information to answer not so obvious questions about these appliances. He was also punctual for a follow-up visit and kept communicating about the status of my order. In addition, Eric was able to arrange some very competitive deals for me, which was greatly appreciated. Delivery was a breeze: scheduled to accommodate my request (deliver before Easter), on time and very professional. A bonus was a disposal of my old range, which made a switch seamless. I guess, when time comes to replace a fridge, it will be no brainer where to go. One observation is that while shopping around, I’ve visited several stores, and Trail Appliances was the busiest one on two stops there for this specific order, which to me indicates the level of trust people have in this store in Langford.

Hello, *****. Thank you SO much for sharing the story of your positive experience with us. We truly and greatly appreciate that you took the time to do so, and we hope to continue to serve your appliance needs in the future. We'll pass along your feedback Clint, Eric, and our Delivery team; we know they'll be delighted to hear it! Thank you once again for your feedback and for your business!

Hello, *****. Thank you SO much for sharing the story of your positive experience with us. We truly and greatly appreciate that you took the time to do so, and we hope to continue to serve your appliance needs in the future. We'll pass along your feedback Clint, Eric, and our Delivery team; we know they'll be delighted to hear it! Thank you once again for your feedback and for your business!

As a first time customer here i was hoping for a good experience. But when it came to the installation of my washer dryer i was met by 2 *********** workers who didnt attempt to do the job. And asked to to hire a plumber to do the job for them and i still get charged for the installation. as them getting me to get a plumber to do part of the job for them they should be on the hook for it, not me. (they said it was because of a liability they couldn't do it) the plumber informed me that it looks like no effort was even attempted as it only took him a pair of pliers and one twist to do the job. and said nothing was wrong and it was a job that he shouldn't have been called for.

Hello, ******************. We're sorry to hear about your poor installation experience with our team. We have processed a full refund of all installation costs to your account which you should see on your credit card within the next few days. Our teams are trained to be careful to not take on any installation job if plumbing may be a potential for a leak and subsequent damage; in this case, they did make an error for which we apologize. We hope you'll give us another chance in the future to service your appliance needs.

I can't provide enough superlatives to describe my experience with *********************************!Right from the moment we walked into the showroom, she projected vast knowledge in our discussion about the products I wanted to purchase - Fridge, Stove, Dishwasher, Wine Fridge, and Microwave. She didn't treat my questions as being silly or uninformed and was able to provide a clear picture of the best features of each of the appliances. Undoubtedly, ******** far surpassed my expectations of service and downright friendliness along with her experience which was so noticeable. She will definitely be my go-to appliance person when I need to replace my washer/dryer. I will also be passing on the word about ******** to all my friends and clients. Thank you so very much ********. *************

Hello, ***. Thanks so much for providing such a positive review of your experience with Shaylene and Trail Appliances. It's always gratifying to hear when our goals for customer experience are met and exceeded. We will pass along your kind words to Shaylene and our sales leadership team. We look forward to serving your appliance needs in the future. Your feedback is truly and greatly appreciated!

Recently, we purchased an ** washer dryer tower. From purchase through to delivery, service was 5 stars! Beginning with our customer specialist, *****************, who was very helpful, knowledgeable and not the least bit pushy, something I really appreciate. She stayed in touch with me, keeping me up-to-date on what was happening with my appliance. As far as delivery, the two young men who installed the tower (***** and *****) were courteous, polite and knew exactly what they were doing. My personal experience with the above mentioned people was very pleasant, I would not hesitate to recommend ***** to a friend who was shopping for a new appliance. *************

Hello, Mr. ******* Thanks so much for sharing your positive experience with us. We do all we can to provide the best possible customer experience and it's always gratifying to hear when we succeed! In the unlikely event there are any issues in the future with your wash tower, please email us at ********************************** and we'll be happy to assist you.

Extremely disappointed in the service, had a water filter system installed for 3000$ and when the guy left that night it was leaking, called the store and they claimed it was my fault ????? I had 2 plumbers come by and they said the job was terrible, we had 2 lines replaced amongst a pipe cut and reinstalled, all on our dime, NEVER AGAIN will I purchase from there, ** *** **** ******** ** ** * **** ******* ****** *** *** * ***** **** **** and once they have your money basically it's SEE YOU LATER

Hello, we're sorry to hear of problems with your filtration system. You have left a review for Trail Appliances BC division; at first glance, it appears that you are located in the Calgary area and likely purchased the system through our Alberta division. If that's the case, please email [email protected] and they should be able to assist you. If you did purchase through our BC stores, please email [email protected] and we'll be happy to investigate and assist where we can.