ComplaintsforPressReader
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There was no money. This company has had my name on there site first years. I have never been convicted of sure crimes and its causing caos with my kids, and limiting me from better job to support them.Business response
10/06/2024
Hello,
It appears that the client is complaining about an article that has appeared in one of the publications that we display on our website. Please note that PressReader is not the 'owner' or copyright holder of such publications and their contents, and therefore, the complaint should be addressed to the specific publisher(s) who have published the article in their source files which were shared with PressReader. For such cases, we have a clear instruction on how to proceed which can be found at this link: ********************************************************************************************
We ask that you please share this link with the client, who can then start the conversation with the publisher. Once the publisher makes a decision with regards to removing the article, they will reach out to PressReader with such confirmation, and we will proceed accordingly. If needed, the client can stay in touch with us regarding the removal at this dedicated email address for such requests ***************************************.
Thank you,
***********************
c/o PressReader
Initial Complaint
25/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I subscribed to PressReader on March 13, 2022, for a one month only subscription for a total of $14.94. However, I continue to be charged an amount of $14.94. I have a receipt on hand to confirm the total amount that I was to be charged (see attached). I want to be reimbursed for the extra 5 months charged to my account.Customer response
10/11/2022
This is further to our telephone conversation a few moments ago.
The matter with PressReader has been resolved to both parties satisfaction.
I am very pleased with your assistance. It has made all the difference.
Thank you so much!
Regards,
Arthur Gauvin
506 345-0074
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.