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Find a Location

Saint Germain Bakery has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Saint Germain Bakery

      1428-4151 Hazelbridge Way Richmond, BC V6X 4J7

    • Saint Germain Bakery

      6568 McMillan Way Richmond, BC V6W 1L2

    • Saint Germain Bakery

      1120C-4720 Kingsway Burnaby, BC V5H 4J5

    • Saint Germain Bakery

      140, 650 West 41st Ave Vancouver, BC V5Z 2M9

    • Saint Germain Bakery

      2000-6060 Minoru Blvd Richmond, BC V6Y 4A8

    Business ProfileforSaint Germain Bakery

    Retail Bakers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Saint Germain Bakery has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Saint Germain Bakery

        1428-4151 Hazelbridge Way Richmond, BC V6X 4J7

      • Saint Germain Bakery

        6568 McMillan Way Richmond, BC V6W 1L2

      • Saint Germain Bakery

        1120C-4720 Kingsway Burnaby, BC V5H 4J5

      • Saint Germain Bakery

        140, 650 West 41st Ave Vancouver, BC V5Z 2M9

      • Saint Germain Bakery

        2000-6060 Minoru Blvd Richmond, BC V6Y 4A8

      Location of This Business
      1428-4151 Hazelbridge Way, Richmond, BC V6X 4J7
      BBB File Opened:
      5/9/2018
      Business Management
      • Mickey Zhao, President
      Contact Information

      Principal

      • Mickey Zhao, President

      Customer Contact

      • Mickey Zhao, President
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      25/01/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      January 14, 2023 at 5PM Gift certificate value of 12 dollars are only able to purchase items in store that is regular price.Bakery, has taken the money in exchange for gift card and limits the condition to what it can purchase and not purchase when the value of the amount is the amount for which was paid for gift card. They take the money in ahead of time and then put restrictions on how the gift card is to be use. I feel that is not in the best interest of the consumer and bad company policy. It is very misleading that the bakery is able to do this to consumer. It should be explained to the consumer before purchase of gift card that it only applies to regular price items before selling to consumer of the gift card.I also read on the gift card that it excludes promotional items. I was using the card to buy discounted items not a promotional item. Promotional items is if you buy something from the store from a certain identify date limit and get certain percentage off (eg: promo runs from Jan to Feb by one cake get second cake half price). I tried to use the gift card to buy discounted items, items that at end of day where the store had put at a reduced price to sell as many as possible so that to avoid day old bakery. These are discounted items and not considered promotional items.The reason why I was unable to buy the discounted items was because there was already a 10 percent discount on the gift cards, however you would need to buy over 10 gift cards to get the discount. Consumer who received the gift card does not know if the person who gifted the card received the 10 percent discount. Take an example, I buy a gift card from a store valued at 50 dollar. I go to use the gift card face value of 50 dollars at the store. The store tells me that the gift card does not apply to sale items, where if I was to use **** or cash to purchase items in the store, there is no restrictions. Is that fair to the consumer?

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      YL, W

      1 star

      27/06/2023

      My niece ate a piece of cake from Saint Germain Bakery from (*********. & **********). I was shocked to find a foreign object in my cake. Needless to say, I was thoroughly disgusted! Such a devastating experience.

      Local BBB

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