Business ProfileforHME Home Health

My husband has a stroke January 2021. He needs an adjustable bed. As recommended by the occupational therapist, I ordered a double adjustable bed in August 2021. But the bed is too big to be delivered upstairs to the bedroom , so the salesman advised that I could get 2 single adjustable bed instead. So I did. When they delivered it on August 6, which is a Friday, only one bed came, 2 technicians showed up. The more experienced technician showed the other one how to set up the bed and promised the second bed will be delivered on Monday . By Monday the second bed came and the less experienced technician set up the bed. The foot board was set upside down, I mentioned it to him. March 2022, the hook of the control of the second bed fell off due to not enough room to allow it to move up when the bed goes up. I called and talked to several people, finally a sales manager helped me and told me that the part has 1 year warranty and I could pick it up in the store when it arrived from Toronto. That way I could avoid the house call fee. I asked if it could be mailed to my home instead because I cannot leave my husband, he said ok and he even said he will show me how to plug it in through ********. By June, the part has not arrived , so I called HME again, first they said they could not find the notes on my file, afterwards they said they found it but there is no details nor the name of the manager. Later, they said the parts is not covered and I have to pay for it. On September 30th, we roll the bed out to do dusting and mopping the floor. I found that the left leg of the head of the bed is bend and the screw is missing. So I called HME again, and told them they did not install the bed right in the first place and should fix it. I talked to the manager Shannon who said it’s a wear and tear and is after warranty and I have to pay. The bed set up by the experienced tech works fine but not the second one. HME should take the responsibility to fix their own mistakes .