Customer ReviewsforHME Home Health

Anyone wanting to purchase a wheelchair should consider other dealers/distributors. Anyone who has purchased a wheelchair from HMEBC may have not gotten the right product or may not have been properly fitted for the wheelchair. I apparently asked too many questions about wheelchairs that were priced well into the thousands of dollars. I questioned the sales reps experience with the different models from different manufacturers and also questioned the length of time it was taking to respond to email (upwards of 4 business days).They considered me to be a difficult customer but all I wanted was a proper fitting and the lightest strongest folding wheelchair and the decisions made when ordering and configuring a wheelchair will impact the weight and can have a significant effect on the function, independence and safety of the chair. Making informed decisions when ordering a wheelchair and selecting components, as well as adhering to best practice recommendations during set up, can result in functional gains for wheelchair users.None of this was experienced during the almost 7 weeks of back and forth with HME reps. **** I wanted to speak to a manager, I got an email from the manager of sales who told me to take my business elsewhere. HMEBC refused to sell me a wheelchair because I asked too many questions and found that information I was being provided was contrary to what the actual manufacturers were saying about the chairs I was interested in. Essentially they gave up and rather than deal with the challenges I obviously posed in my questioning, they decided to tell me to take my business elsewhere.I wouldn't recommend any potential wheelchair user that is in need of a better or upgraded wheelchair because they may not get what they need or, like me, be summarily dismissed for wanting more information and hoping that they would get that information accurately and in a timely fashion.

Hi ****, We appreciate your feedback regarding your recent experience with our team. At HME Home Health, our priority is to provide accurate information and exceptional service to all our clients. We encourage thorough inquiries as they lead to informed decisions. Our Sales Manager's message conveyed that your specific requirements might not align with the products we offer. In such cases, we believe it's in everyone's best interest to explore alternative options. We suggested a few other vendors who might better suit your needs. We value your time and efforts and trust you'll find a wheelchair that meets your expectations.

This was only about a proper wheelchair fitting. None of the staff were either trained or cared to perform such a fitting. Instead they outright refused to sell me a wheelchair and told me to go elsewhere. Your response, being well overdue, did not address the issue at all. Your sales people did not provide accurate information and exceptional service as you point out in your response and it was clear from the first sales rep that the sale was more important than the proper fit. My requirements as you put it are standard for anyone needing a wheelchair and if that is not "aligned" with your company's day to day operations then that is a real problem. It is estimated that up to 80% of wheelchair users are in a wheelchair that is not properly fitted which can cause a myriad of stressors on the upper body, back and pelvis. Not to mention safety issues. This is unacceptable for ANY dealer selling wheelchairs and HMEBC is supposed to be one of the top choices for mobility aids. Like the people I spoke with at your local branch, your response is empty and shows nothing to resolve what should have been an informed and proper fit of a wheelchair. Because of your actions I **** ******** ******* *** will not stop until your company is brought into the light regarding this ********* treatment and a lack of responsibility to potential wheelchair users.

********* ******** ******* ******* *** **** ***** **** ********** ******* ***** ****** **** **** * ******* ***** ******* *** ***** Stairlift catastrophically broke inside the gear box a month at the end of warranty and all they did was instantly try to sell my ** year old parents a new one. Kept saying they’d contact the manufacturer to try and get it covered but instead just ignored us promising to call back over and over for months...nothing! *********** ********, I’ve never encountered anything like it, ********** ******* ******** ******** *** *** ********** ** *******. ***** ** ******* ** **** ***** ****** *****  After two months of patiently waiting for them to 'contact' the manufacturer to 'do their best' to help us it became enormously clear they were just ignoring us so I wrote this initial review. The salesman finally called after (of course) offering to repair the unit at a 'deal' for $3000 charging FULL labour--no attempt at helping whatsoever. A new unit is $5000! Then the vice-president responded by telling me I'm ******** ******* for getting angry after being ignored for two months. BAD company.

Hi ******  As previously stated by phone and email, your parents’ stairlift was out of warranty when the issue was brought to our attention which results in charges for labour and new parts as part of our policy. We understand if you do not agree with our recommendations and response to the situation, however, given the ******** ******* nature of your interactions with our staff, we have already stated severing our relationship with you. We wish your family the best.

**** **** **** *********** *** ********* *** *** ******* ********* ***** *** ******** ********* ** **** ******** They completely ignored us after promising to try and get the warranty extended (** *** ****** ******* ***** ** * ***** ** *** ***** * ************ ******* ** ***** *** * ***** ***** ** ********* **** ** ** ** **** *** ******** ***) for to whole months. Finally as it became 100% clear they had no interest in even bothering to return phone calls I wrote a review ********** **** ** *********** ******* **** ***** ** ***** ****** ********* ****** ****** ** ***** *** ******** ** *** **** ******** ** **** ***** ****** ******** So $5000 gets a ********* on a tight budget a stairlift for two years, and then they follow with an offer for a $3000 repair with NO discount on even the labour. ****** * ******** ******* with no respect for their customers in my opinion. Buyer beware!