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Complaint Details
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Initial Complaint
11/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Wade Roberts Plumbing came to my home on 2023/07/08 to resolve a low water pressure issue in my kitchen faucet. Unfortunately , the plumber failed to fix the problem that was indicated. He repaired a kink on the hot water pipe , and one located near the hot water heater. The water pressure was still low , as he failed to fix the issue. I was charged $775.85 for the repair on the pipes that only took some 40 minutes to do. I asked for a break down of the total cost of service; parts and labour. However, the plumber refused to give the hourly rate and list the parts and costs. I feel that I was overly charged for the service. It should have cost less than $300.00. Other plumbers that were called all gave me an hourly rate and parts cost.Business response
12/12/2023
I communicated with ***** yesterday. I went over the fact that every step of the way we communicated an up front price to him which he approved prior to us proceeding with the work. We were gracious with ***** even to the point of getting an approval for a hot water tank removal,supply,install job wherin we picked up all the materials, went back to the job to install it and then he said he didnt want it any more. We still have a unique hot water tank sitting in our stock having been paid for by us which he had approved and consequently cancelled. We had no problem with taking that action in relation to *****'s concerns around pricing.
Yesterday, in order to satisfy what we deem to be unrealistic expectations regarding our service/pricing etc; I agreed to reduce the billing to an amount that ***** dictated to me. I reiterated to ***** that the reduction of the bill was not a reflection of any issue with our pricing or service but was our best foot forward to help satisfy his desired outcome for his concerns.
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Contact Information
A2 2200 Keating X Rd
Saanichton, BC V8M 2A6
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.