Business ProfileforProair Heating and Cooling

This company had an employee come to clean our ducts & service our furnace on Oct 31, 2023. The company was aware that our furnace was intermitently working & that we had to turn the thermostat on/off to get it going every once in a while. When they came to clean the ducts and do the service, the furnace was working. The worker said our furnace was very old "older than me" and we should be getting a new one. He said he would send us a quote and that he was going to get his boss to come out the next day to have a look. He completed the job at 1700. We were out trick/treating with our child & upon returning home at 2000 that evening, we realized the furnace wasn't working and the house was cold. I called immediately the company & left a VM. They also missed cleaning 2 vents which I requested be completed. They returned my call first thing in the morning & said their top technician was coming to Revelstoke & would be there in the afternoon to fix it. He was very rude, crumbled a piece of wire in my face & all over my floor. He told us the furnace was over 40 years old, was very unsafe, expensive to fix, & that if he had been here yesterday he would have refused to service it. He then said that we need a new furnace for which he will be sending us a quote for. He then said that if we don't buy a new furnace through him, he would charge us for the trip out here today (Nov 1). I asked him if he was threatening us. He then repeated himself. I explained that when someone services a furnace, they need to ensure that the furnace is working when they leave. I explained that if it's not working, that the owner should be notified ASAP so they can come up with another plan. I told him I had a 4 year old & my husband was working nightshift, so we froze all night. I then asked him to leave. We immediately called a local furnace tech to come & look today (Nov 2). He told us the parts are cheap to replace, the furnace is safe & working fine, & that the furnace was made in 2006.