Business ProfileforAPH Mechanical Ltd.

On Boxing Day 2022 our hot water tank and boiler system decided to quit and flood our basement. I called APH Mechanical as they advertise 24 hour service. ****** was quick to reply and offer us a replacement system for $10,900. My brother in law is a plumber in the interior and he advised that the quote was probably $2,500 +/- overpriced, but we were in a pinch and it was the holidays. I agreed to move ahead with the install as we had a tenant moving in in 5 days.Upon installation, the hot water tank did not work. He had to get a new mother board for it (I believe now he probably sold us a used, or refurbished model). ****** spent a week at our home every day trying to figure out the wiring and piping so the unit would actually work; I'm confident that he just rigged something together so he could get out of there and it would eventually fail, despite the fact that he guaranteed me he installs tons of these *** units and they are a bulletproof system. In May, we started getting more errors (**** *** ****) and the tank system would shut off. I tried reaching out to ****** as he told me there was a 1 year warranty on the install, but he ignored us. It is now December, and the tank shuts down and has error codes on it every day. I have tried texting, emailing and leaving voicemails and only recently did he reply to my email saying he is on vacation until next year and I would have to take it ** with someone else. In his email stating he was away he said I need an additional unit for the tank, which retails $1,500, plus re-piping and labor, so another $3,000; all in all, $14,000 for a hot water tank? His quote clearly stated it was a complete system, and the top of the line tank and now it's not adequate to even run a bath? I'm stuck with an $11,000 system that doesn't work and requires more work to do tasks like bath and run the dishwasher. ** ** * ****** * **** *** ** ****** ****** **** ****** ****** ** ***** ***** ******* **** ***** *** ******* *** ** ******