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Artificial Turf Installations has 1 locations, listed below.

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    Business ProfileforArtificial Turf Installations

    Artificial Turf

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    18237 16 Ave, Surrey, BC V3Z 9V2
    BBB File Opened:
    4/7/2023
    Business Management
    • Handler
    Contact Information

    Customer Contact

    • Handler
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/07/2023

    Contacted company to provide quote on installation of artificial turf for the front yard on March 29, 2023. The owner ******* came out on March 31st and brought samples of the turf and took measurements. He followed up with a quote. On April 7th, we sent him a deposit of $3,000 by *********. After that time, ** **** ****** ******* *** not showing up to do the work. Conversation captured as text messages. Finally on May 31st, he sent an excavator to remove and dispose of the existing grass. The same day he requested another deposit of $3600, which was sent by etransfer as well. He provided receipts in both cases but we later realized the receipts are bogus and contain false information about the company name, address, etc. Again, he kept putting off the remainder of the work. On June 22nd, the person who had excavated the yard came by the house to say that he had not been paid by ******* for the work and was wondering why our yard was still not completed. ** ***** *** **** ** *** **** ** **** *** **** **** ****** *** * ********* *** *** ******** ********** ***** *** *** *** ******* ***** ** *** ***** *** ****** * ******** ** ******** * **** **** *** ******* **** ** **** ***** ** ****** ****** ** ** ******* *** **** *** **** ****** ******** *** ******* ****** **** ****** ** ****** **** ** ******* ***** **** ** **** ***** As we had no faith or confidence in him, we told him we wanted a refund of the deposit we paid. He tried to convince us he would complete the work but we demanded our money back. Since then we have heard more excuses about why he does not have the money and so the issue is still unresolved.
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    Customer Reviews

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