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Find a Location

Surrey Centre Auto Repairs Inc. has 1 locations, listed below.

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    Business ProfileforSurrey Centre Auto Repairs Inc.

    Auto Repairs

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    13654 104 Ave, Surrey, BC V3T 1W2
    BBB File Opened:
    17/2/2014
    Years in Business:
    11
    Business Started:
    24/4/2013
    Business Management
    • Sam Basson, Manager
    Contact Information

    Principal

    • Sam Basson, Manager

    Customer Contact

    • Sam Basson, Manager

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    16/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On June 12th I took my car to this shop as I was hearing a noise at the back of the car. He performed a diagnostic test and told me it was my brakes, he gave me an estimate and told me other things were needed. I returned on the 13th of June and he performed the job, after I drove the car the noise was still then same he told me it was meant to sound like that. A few days later while I was about to leave home. My parking stall was filled with oil as all of the oil leaked from my vehicle. I took it to him, he said the seal was cracked and caused the oil to leak so it had to be replaced. Upon looking at the vehicle while at his shop my partner and i discovered the noise I was hearing was actually from the muffler which because loose from a bracket. Meaning nothing was wrong with the brakes or anything else he stated. Two days later I was leaving work and the vehicle completely shut down on me. I took it to another mechanic to run a diagnostic who informed me that the engine had most likely got damaged from the work performed on it a few days earlier. I contacted him to let him know and he told me to bring it back and let him take a look. I contacted my insurance company who told me I needed a mechanical inspection. Upon receiving the report, the engine is blown he replaced and installed parts which were not for my vehicle which I also did not know about. I now need to replace the engine or buy a new car. Since then I have contacted him and he refuses to take accountability. I have also since read numerous reviews about his business and his work and this has happened countless times to his clients. My car did not have an issue other than the muffler before I took it to him.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike B

    1 star

    03/06/2024

    My experience at Surrey Centre Auto Repairs was a nightmare. I had my car worked on May 13 for a brake job. I was told it would be repaired by 430pm. He wanted a $1000.00 deposit. I thought that was odd. I returned at 5pm for my car and paid the balance of $2000.00. I drove my car home and noticed the brakes were weak. I went back the next day and he bled the brakes. He said there was air in the brake lines. The next day I returned with the same problem. He bled them again. As i was leaving with my car I yelled at him .....you do horrible work. I went to another shop across the street. They didn't repair the problem. I went to my favourite garage and they repaired the problem. for free. I called Surrey Centre Auto and told him the brake calipers were defective. He just said F??? off and hung up. I do not recommend anybody to get repairs at this place. I may consider a law suit against Surrey Centre Auto!!!!!

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