ComplaintsforSurrey Centre Auto Repairs Inc.
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Complaint Details
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Initial Complaint
11/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The owner of the business told me for my vehicle. I need a new alternator and battery. They said It costs me nearly $3000. I didnt believe it in the first place for my condition of my car: its age (only 3 years old) and good care it has been received so far.So I talked to 3 different mechanics and all of them said this place is lying. Finally, One of the certified mechanics (studied mechanical engineering and worked as a mechanic for 6 years) came to my place (one of my neighbors ) and he and I checked my battery and alternator. We confirmed that battery is a bit lower (which is just $200 to buy at ******* and nothing wrong with alternator. This place is just a scam.This is not acceptable, no structure , no resonable approach. Very dishonest, aggressively told me to e-transfer me the deposit. I am reporting this business for their business ethic and scamming clients. They charged me $300 for diagnose. The diagnose takes 10 mins. They said $90 per hour. Therefore I ask refund of $250.Initial Complaint
27/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I emailed the company twice now and have not gotten a response. I am reaching out as I brought my 2017 Jeep Wrangler in twice as it was vibrating and I had concerns about being able to drive it to *************** within 30 days , and both times my jeep had to stay over night and I ended up with a bill of 2000$ +. Its now been within a month again now, and STILL it doesnt work. So all of these repairs have been done within 60 days. I reached out to ****** as I financed repairs but they said I had to speak with you directly. I would like a refund/ lowered price of the service you have given me as I am unhappy with the work that has been performed. On your website it also said you are apart of the *** and it says that with you being a part of the *** - you adhere to a ******** of ******* with a minimum warranty if 90 days or ******************************************************************* a lowered price to what was performed. As I brought it in twice for the same thing and was CHARGED a SECOND time, and now I will need to bring it somewhere a third time as the problem is still not fixed and I still do not feed safe in your work to be able to drive this Jeep to Prince ******* I am looking for a refund as these services did not fix my vehicle
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.