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ComplaintsforBeauty Aesthetics By T
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Complaint Details
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Initial Complaint
01/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have gotten many sessions of Laser from Taran- Business Owner. She had a promo on 3 packages and I bought 3 packages of full body laser on November 19/2021. At the time of purchase, there was no mention of expiration date for the laser packages. I paid a total of $1010.25. Got my laser done on February 2022 and got chronic hives. ***** asked me to wait until my skin heals and contact GP to get a confirmation to get laser again. I emailed ***** several times in October 2022 to schedule my session so that I can use my purchased laser sessions. She continued to ignore my text messages and emails. On February 1, 2023, I emailed ***** on her business email ********************** and informed if she does not provide me a resolution, I am going to report to BBB and also taker her to BC small claims court. She replied and confirmed she will honour 3 sessions of laser as her price has lowered (see email snapshot attached). She had me come in for laser session on March 17th/2023. I booked second session for ***** 21/2023 which she cancelled saying she had me booked for ***** 28th/2023. ***** texts me on day of my appointment on ***** 28th sharing she had medical emergency and needed to cancel my appointment. I asked her to get back to me when she feels better. See screenshot attached. I waited 10 days to give her a bit of recovery time and followed up on May 9th and then more messages. ***** did not reply until June 20/2023 sharing she has eye surgery coming up and that she was training someone for laser and will personally reach out to me to schedule my remaining 2 laser sessions. I waited about 2 months and send ***** a follow up email on August 17th, August 31st, October 1 and October 15th and October 24. She saw all emails but no reply. I went on her instagram and booked appointment online . She replied saying she does not accept online appointments and when I want to come in? Then She did not reply at all and blocked me on Instagram. I have been frauded.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.