Business ProfileforSunrise Kitchens Ltd.

We purchased our kitchen from Sunrise believing they were a professional company and would provide a better product than other kitchen vendors. We agreed to pay above market to select them as a vendor back in Summer of 2020. Install date was for Late 2020, however the completion of the kitchen dragged out until early 2022 because Sunrise had multiple issues trying to complete our kitchen. At that time, we hadn't received all our kitchen equipment either, we were still awaiting our freezer\fridge combo. We just recently got that and found that the design and spacing for the fridge did not work. The designer from Sunrise used the full clearance from the paperwork provided by the Fridge manufacture for the pantry door swing on one side of the gable. This caused us to have to shift the fridge over and therefore the trim kit was overhanging out on the other gable side by over just under a 1/2 inch. This issue was raised to Sunrise representatives multiple times. Turns out this vendor has a problem with keeping staff on board. Also, we found out that Sunrise sold us a product they did not manufacture themselves but they used a 3rd party to do so. They eventually sent someone to take a look and the gentlemen openly admit it was a design issue from their representatives side. He left saying that he would propose a repair\fix that would work for the both of us. I was pleased. A few days later, I received a email stating that nothing was wrong and that they built the cabinets according to the approved design (I'm assuming they are referring to our approval drawing where we trust that the vendor will design the cabinets according to our kitchen equipment spec's since they are the Experts?). They also stated that they would as a complementary service change the hinges on the door to help with opening the pantry door. At this point, I'm very disappointed in their work and actions. I will be asking for another vendor to come price out and take them to court.