Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Henlong Market has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHenlong Market

    Chinese Food

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    14357-104av, Surrey, BC V3T 1Y1
    BBB File Opened:
    12/1/2012

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Diana Le

    1 star

    15/10/2021

    This Henlong supermarket is number ten ( 10) worst service in Canada ????????????. ******** ********** ***** ***** **** **********  Today I come to this store to buy food & fruit and candle for to visit my *** in cemetery at surrey. The receipt come out is $ 18. 55 . I give the cashier $29.00 cash .( 1 - $20.00 + 1 - $5.00 + 2 coins $2.00). The reason I give the cashier more money because, I don’t want to carry the 2 coins $2.00. I want the cashier change back to me the $10.00 bill . But the cashier only give me back the coin change only , no $10.00 bill. Then the cashier call the owner of this store come out. The shot lady owner tell me wait for her to check the camera of this store. I wait for awhile, finally the shot lady owner tell me “ You give the cashier only ten dollars bill.” I want to see the picture of camera, but the shot lady owner don’t let me see it and the shot lady owner tell the cashier don’t give me $10.00 extra in her cash drawer back to me. I very angry, but I don’t want any argument with the shot lady owner any more, I give it up and left the store. I just want to tell all the customers have to be careful go to this store, check your bill and your receipt, **** *** ******** ***** ********* * ****** *** ** **** * **** *** ***** ***** **** *** **** ******* * ******* *** ***** **** **** ****** ******* *** ***** ***** * *** ** ***** **** ***** **************************************************************************************************** ***** **

    Henlong Market Response

    21/10/2021

    Hi *****, We are sorry for your recent experience during your visit to our market. The surveillance footage of this incident has been reviewed and we can assure you that this transaction was completed correctly and do welcome you to come in to clarify this as well. Your business is much appreciated as with all of our customers and do hope to service you again soon. Thank you.

    Customer Response

    21/10/2021

    Hi *****, We are sorry for your recent experience during your visit to our market. The surveillance footage of this incident has been reviewed and we can assure you that this transaction was completed correctly and do welcome you to come in to clarify this as well. Your business is much appreciated as with all of our customers and do hope to service you again soon. Thank you. ——————————————————— This answer is 100% wrong???????????????????????????????????????????????????????????????????????????? My nanne is ***** **, I don’t trust your **** CAMERA in HENLONG SUPERMARKET in Surrey, Canada. This is a statement I tell the true from bottom of my heart and under my GOD, I am from USA , I come to Canada for visit my mom, who is living in ******, She is ** years old, she want to take me to visit my pass away Dad in cemetery ******, Canada , then she give me CAN $ 20.00 bill only for to buy candles. But the cashier tell me to give her CAD $ 10.00 bill. I am not hungry for that CAN $ 10.00 bill. I willing give to this Henlong Supermarket, ** **** *** **** **** ***** *** ***** ***** ** ** ****** ***** *** ***** **** ********* *** **** *** ******* I am just want to let anyone come to this HENLONG SUPERMARKET, be careful to give money to all there cashiers in this supermarket, and also DON’T TRUST THERE **** CAMERA . **** ***** ***** ***** ******** *** ********** **** **** ***** ********* ****** **** * **** *** *** ***** ****** **** ****** *** *** *** ********* * *** **** *** *** ******** ** ** ******* *** **** *** **** ****** ***. So, I don’t accept the answer of this HENLONG SUPERMARKET answer me to BBB . ***** **

    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.