Business ProfileforMetro Standard Insulation Ltd.

It started when they came to install insulation during our home renovation, they were supposed to fill in just the spaces in which the previous insulation was lost due to the ceiling being opened up and a few walls being removed/ moved. Instead the blew the entire attic with new insulation, we were not happy about having to pay for that but they explained there was a $1000 Gov't Rebate in which we would be eligible for as it was an Energy Savings Rebate. Months pass and we ended up having to go up into the attic to do some repairs to venting. When we did we noticed there was mold growing on the backside of our roof. We ended up having to hire a specialist to pin point what was going on in the attic and at the same time rent a dehumidifier to dry out the attic and prevent further damage. The consultant came and gave us a report that explained there was new insultation plugging up all the air vents, called baffles, in our attic which was preventing air circulation. He said this is pivotal for an attic to maintain its delicate balance and remove humidity so mold doesn't grow and damage the back side of the roof. As soon as we found this out we contacted Metro Standard Insulation and they eventually came onsite, initially they sent a couple of workers to "install" new baffles but they were not installing them correctly and we had to intervene and call the owners to figure out what they were trying to do or have there 2 workers accomplish. As all we really needed them to do was clean out the vents/baffles they plugged up when they blew in all the new insulation into the attic. They didn't seem to understand what I was trying to explain and show them. Then one of the actual owners came to our house to have a look, once he looked in the attic to see what was happening he came down and promised me they would be back the next week to correct their mistake. I responded with ok and I'm trusting you ! Needless to say they never showed up.