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ComplaintsforMobile Truck Repair 24/7 Cheema Truck And Trailer Repair Ltd
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Complaint Details
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Initial Complaint
23/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am an independent carrier named "**** ****** ******** ***". I have a DPF filter service required on my 2016 Kenworth truck tractor with an **** ****** engine in it ( Plate # **** ** **). On March 7th, 2023 I called ****** ***** * ******* ****** ******* and requested for the filter service. I talk to Baltej C***** and He asked me to bring the truck to workshop "****** ****** ***** *** ******* *******" address 12567 - 116 Avenue, Surrey, BC. On the 8th of March, 2023 I drove down the truck attached with 2011 Utility Reefer trailer (Plate # **** ** **) and C***** Truck and Trailer repairs meet me at the location and start removing the filters and I was told they would have to send it out for cleaning and re-install the following day. On the 9th of March, 2023..Baltej C***** called me and said that "** *** **** *** ****** *** * ***** *** ** **** ** ********* ** **** * *** ****** ** ************* **** *** ****** *** ****** *** * ******** **** ** ***** ***** ***** ******* ***** ****** ***** ***** *******He said this Will Cost me $3,500.00 and the truck will be ready in 1 day. I said ok he should go ahead. On the 10, and 11th truck is not ready..he said is waiting for some parts...12th he said he has to removed my ECM on the engine and send to Toronto for programming. On the 14th he said he end up sending the ECM to Inland Kenworth in Langley for reprogramming again??? then he started avoiding my calls . On the 20th, I have to forcefully go with him to Inland Kenworth, Langley and retrieve the ECM....They cannot reprogram the ECM because they got it Damaged...New ECM is above $5,500.00. I asked him what is his plan and how can this be resolved...I have lost 20 working days and my equipments costs a day for operation is $500. He told me he would find alternative solution to it the following day but he now he is not picking my calls (Blocking number) and my truck and trailer still sitting in the same spot since 8th of march, 2023. I really need an urgent assistance to resolve this situation. Thanks ******* *********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.