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Complaint Details
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Initial Complaint
13/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Back in December, I got a new motor put in my 2018 VW Tiguan. They had told me that they offer a 2 year warranty on parts and labor. About a month after getting my vehicle back, I noticed they had broken my secondary air intake filter (aftermarket) and my aftermarket intake was also extremely loose and fell off the turbo with a light touch. I went back to the dealership to show them and they apologized that they didn't do a good job with quality control and offered to replace the filter. Now a few weeks ago, my vehicle started idling rough and throwing fuel trim codes. Since I wasn't pleased with the dealership, I stopped by a European mechanic shop nearby to ask them about my issue and if they believe it could be related to the work the dealership did. They said most likely and that I should go see them since it is still under warranty. When I went to the dealership, I was greeted by the service manager ***********************. I told him my situation and his response was that if it was related to anything they did, it would have started malfunctioning way earlier as well as telling me they will not be touching my vehicle any further. I believe this is very unprofessional and afterwards I booked an appointment at the European shop to get things looked over. They found a leaky seal in my intake which they said wouldn't have been related however the dealership should have noticed and at least let me know however they also found that my intake manifold is missing 3 bolts. That is on the dealership as they had to bolt it onto my new motor. The european shop still has my vehicle since they are waiting for the bolts and I've asked them to notify me if they find any other issues with the work done on my vehicle. Once the repairs are done and I get my vehicle back, I will attempt to speak to the dealership one more time to get reimbursed for the repairs that should have been warrantied and if they still do not oblige, I will have to speak to my lawyer.
Business response
10/07/2024
Customer was refunded for repairs at other shop.Customer response
10/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
11/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
- May 04, 2022 - Total Amount Paid ($616.39) - Business committed to providing me with a fixed A/C that blows cold air. - It has been less than a year and the same problem has surfaced. After asking the service department to take a look into this issue again, they advised us that we would have to pay for a diagnosis of my vehicle again. The dispute is that it has been less than a year and I am coming back with the same problem they told me they had resolved after paying for the service last May. I believe it is unfair for me to pay out of pocket again for the same issue they did not resolve the first time. - They have not yet resolved the problem because they refuse to honour this mistake and request payment for the diagnosis before moving forward. - Invoice #: ******Customer response
15/05/2023
1) Was their warranty associated with the service? (No it was not)Business response
29/05/2023
On May 26th, the complainant's husband was contacted by phone by one of our Service Advisors to advise them they would not have to pay for another diagnostic hour. We also advised that should our complimentary diagnosis indicate further repairs are required to the A/C system, we would need to involve their third party insurance party and they may be responsible for any repair costs themselves. An appointment has been booked for this week.
Customer response
01/06/2023
Complaint: ********
I am rejecting this response because: they emailed me with this response:******,
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************************And my response is as followed:
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*****************
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2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.