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ComplaintsforEconoWise Sunrooms & Patio Covers Ltd.
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Complaint Details
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Initial Complaint
28/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have got our backyard patio cover installed with EconoWise sunroom & Patio cover Ltd and even though they were the priciest option, we got it done with them considering stunning reviews. The problem started from day 1 when they misaligned the installation and had to come and fix it multiple times to get it right for major issues but for minor issues, they said that they would wait for Summar (2021) to come and stain and fix the wood cracks, etc. Noone come over despite multiple calls in Summer 2021 as it was minor we didn't follow up, but in Winter 2021, the Patio cover start leaking up and we sent an email to the service dept and asking them to come fix it. It's been 5 months of follow-up, but every time we get an email response stating that we are in queue and when they have a service person assinged to serve our area, they would send it. We live in a big city and there response seems to be an avoidance tactics to not fullfil their defective product. Tried reaching out to lesslie and others but no responses.!!Business response
28/03/2022
Good morning ******,We have attended this client's location several times and somehow the leak has persisted. It's not possible to fix leaks in wet, cold weather. This is a fact that we havecommunicated to Mr. ***** on a few occasions. We are scheduled for Tuesday, March 29 to return once more to find the source of the leak and fix it.We're hoping this can be done even though the weather is still not conducive to such service activity.Thank you!Lesley
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.