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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
24/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A1 Paving came to our neighbourhood and did 5 driveways, our driveway was completed June 3rd 2021. When they were pouring cement on our driveway they ran out of cement. A quarter of the driveway was done before they ran out of concrete, now you can see a line showing both kinds of cement. Before they even were finished cracks started appearing. I understand this can happen, they assured us they will come back if we wanted them to address the cracks. That was the least of our problems. Now our driveway is flooding and decaying. Chunks of driveway keep coming off the surface and we are unable to park in our driveway due to the flooding that is happening. We have tried numerous times to contact Bill but he won't return our calls or texts to address the situation, it has gone as far as we can't leave a message on his phone. ** *** *** **** **** **** ***** ******* ** *** **** **** *** ***** **** ** *** ***** **** ******* ***** ******* ** *** **** ** ** *** ***** ******* ******* **** * ***** ***** ** ***** **** ***** * ****** *** ******** **** *** * ** ****** ********** He would only take cash or cheque and no receipt was provided. If nothing comes of this complaint then we will be taking A1 paving to court. Thanks for your time.Business response
21/04/2022
HiSorry for delayed response. I was in India. I already spoke to the complainant . Concrete problem that he mentioned is due to salt from the roads during snowy weather, and its not only his driveway , this problem is with other driveways too . I will still fix it .Please let me know if you need any more information
ThanksBaljitSent from my iPhoneBusiness response
16/05/2022
Hi ******,I spoke to him last week. We will fix the job when the weather is good.ThanksBaljit D******Customer response
21/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
i am worried that we will have to chase Bill as we have had to during this ordeal. We will wait and see I guess.
Sincerely,
******* *** ****** **
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Contact Information
6914 128 St
Surrey, BC V3W 4C9
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.