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ComplaintsforCanada Pharmacy Online
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
16/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I order a 3 month supply of medication for 90 tabs total of *********. The medication cost me $205.24 but I only received one month supply of medication and I received a different brand which was ******* (50mg). I was told that the brands were both the original brands. After taking the medicine I started producing shortness of breath and a cough. I was told to immediately stop taking the medicine that arrived because that caused me to have shortness of breath and a dry cough.Business response
15/02/2023
We apologize for the inconvenience you've experienced. We've checked our records and have concluded that you do not have an account with Canada Pharmacy. Are you sure you have contacted the correct pharmacy? Can we see some screen shots of your invoices? Please check your emails to verify the company you had originally ordered from. Thank you.Customer response
15/02/2023
Complaint: ********
I am rejecting this response because: I have an account and this is my invoice number: ********. I have provided screenshots.
Sincerely,
*****************Business response
16/02/2023
You have the wrong pharmacy. We are NOT CanadianPharmacyOnline. We are Canada Pharmacy. There is a difference. Please visit our website at ************************************************************
We have provided a screenshot of our website for reference.
The second screenshot is the website for CanadianOnlinePharmacy to which we are NOT affiliated with. Please contact them for your queries.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.