Business ProfileforPlantsome Retail Inc.

I saw this company on ******** and after checking their page, learned that they were a local company located in ****** right next to ********************.On March 16, 2024, I made an online purchase to a local company, Plantsome for $151.37. I immediately received a confirmation stating We have received your order on 03/16/2024. Your order number is *****. An email will be sent to you with a tracking code once your order has shipped. The confirmation included the total purchase price including the discount.The purchase was an XXL ****** Tree Cane Yucca plant.I live in a secure building and provided the buzzer number so that they could contact me upon arrival to gain access to deliver.At 6:13PM on March 19 they sent an email notifying me that my order would be delivered the next day between 1:30 and 3:30PM and that if I had any additional delivery instructions, I should email them. I immediately emailed saying that I had an appointment the next day at 1PM and would not be home at 1:30 so they should try to deliver later in the time window to ensure I would be home.I only received an automated response that said to wait on sending a follow-up until I had received a response. I received no subsequent response.When I arrived home, the delivery had been attempted at 1:44pm and of course, the driver could not gain access to the building. I emailed upon returning home and again, have only received an automated response. I tried calling the number on the business card at the bottom of the email... ************** . This is not the correct number! The gentleman who answered, receives calls for this company frequently, told me that they have the wrong number on their business card.After several days of emailing and getting only automated responses that did not address my concerns nor answer my questions, I became frustrated and emailed them to please contact me to reschedule delivery or cancel the order of a XXL ****** Tree Cane Yucca and refund the total: $151.37.