Business ProfileforEcono Central City Self Storage

My son rented a parking space for his van at this facility from Dec. 2022 to April 2023. He distinctly indicated the van would be picked up in April at time of booking. He spoke directly to a representative on the phone about removing some garbage he had heft behind, at which point he clearly communicated he would pay out to the end of his contract to the end of April and paid by e-transfer as the **** card he provided (mine) had been cancelled. This facility, despite knowing he was no longer there, continued to charge my **** card unbeknownst to him until Dec. 2023. Despite multiple attempts to request that the company refund for ****Dec. they agreed only to as a courtesy waive the 2 week cancelation motivation period for ******** for which we would have been charged, despite me telling them they had no authority to do so on my credit card. I engaged my bank who requested I work directly with this business, but to no avail. It appears according to multiple ****** reviews that this is common practice for this company. There was no service rendered, no space utilized and no inconvenience or expenditure or any kind for this company from ****Dec and we have begged them to be reasonable. Absolutely no receipts were ever provided until I requested them today, so there was no indication to my son he was still being charged. $208 per month is not something my son or I can afford, and they are not out of pocket if they do the right thing. Hoping for some resolution or mediation, and if nothing else, to warn others as so many have tried to do. This is clearly not a well respected business in your community. I have attached one sample receipt for Nov. the that I received today. I was provided with ****Nov 2023, issued today.