3 Customer Reviews
Review from Kiran K
1 star16/08/2022
Prior to COVID, this company used to be really good. I would have recommended them but things have clearly changed. 1) Their no refund policy commits the customer for a lifetime. Either you have to lose that money and walk away but that is hard to do when they charge at lot for these lessons. 2) Wrap and go policy sucks during the winter! Imagine having to change your kids in the car in December or having them sit in your car wet. Unacceptable when you work with children to not think this through. 3) The have hired inexperienced instructors who do not provide feedback. They don't even come out of the pool hallway area. Literally open door, shove kids out and close door. 4) The hotel pools are small and will only work up to a certain point. They have crammed more kids into **** **** ****y (used to be 3-5). Due to lack of competition, they can get away with it. if you are a swim instructor... this is a great business opportunity.Review from Leah T
1 star16/03/2022
This company is terrible……extremely poor customer relations. Cancels classes with regularity which creates inconsistencies with children trying to learn to swim. Expensive when the classes arent really private. There were just as many kids in my ********* class as the community pool for double the cost. ************* ******* ** ***** *** **** *** **** * **** **** ***** *** ****** ******* ** *** **** They wanted to keep to their ***** masking policies eventhough they are in a hotel that allows patrons to choose to mask or not. * ***** **** **** ****** **** *** ******* ** ****** ***** ** * **** ***** **** **** ** *** **** Would not recommend. Save your money and find another place.Review from PB L
1 star17/10/2021
My son has been swimming and learning from Swim Fins* ******** *******. For almost 3years now. In the last 9 months Swimfins is terrible. The consistently cancel classes, refuse to speak to customers. Even as far as telling us they do not speak to customers via phone when emailing issues. They have hired a bunch of inexperienced instructors, increased class sizes, and are not providing services which they state on their website.
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