Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Universal T V Service Centre has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforUniversal T V Service Centre

    TV and Radio Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company reports that it is comprised of two separate divisions for sales and servicing. The sales division, Universal TV Ltd., provides television sales and installation, as well as pay per view and cable system installation for the lodging industry across Canada. Universal TV Service Centre, is a factory-authorized service depot.

    Business Details

    Location of This Business
    102 19232 Enterprise Way, Surrey, BC V3S 6J9
    BBB File Opened:
    24/8/1990
    Years in Business:
    42
    Business Started:
    1/1/1982
    Business Started Locally:
    1/1/1982
    Alternate Business Name
    • Universal T V Ltd
    Business Management
    • Shan Zhu, Owner
    • Rassan Yousif, Owner
    Contact Information

    Principal

    • Shan Zhu, Owner

    Customer Contact

    • Shan Zhu, Owner
    Additional Contact Information

    Fax Numbers

    • (604) 576-9900
      Primary Fax

    Phone Numbers

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brett R

    1 star

    03/11/2023

    A terrible customer experience when trying to get assistance with a faulty installation.Here is the ****** review I placed for Universal TV Service Centre. It sums up my complaint. "I had my ** dishwasher "serviced" by this unprofessional and incompetent business. The "technician" replaced the motor under **'s warranty, but he COMPLETELY botched the reinstallation of the dishwasher. Indeed, he said, "I'm not a very good plumber." He was true to his word - since he did not s**** in the water inlet manifold properly, it worked its way loose over the course of a number of months, at which point it gave way. We awoke to find water all over the floor, and called an actual appliance repairman, who diagnosed the problem and fixed it. He showed me how the first guy had not known what he was doing, took videos of before and after the repair, and fixed the mistakes Universal TV Service Centre made. The problem now is the water damage to the floor under which the dishwasher sat - the dishwasher is now sitting in the middle of my small kitchen as I try to dry the plywood the flood made with a fan, or else it will mould. This process is going to take days, making the kitchen virtually unusable in the meantime.The "service" manager was completely unsympathetic and took no responsibility whatsoever, offering absolutely nothing in assistance.This is the worst experience I've had with a service department of any type. Stay away from this business!! They do terrible work and do not back up their services. The manager treated me unprofessionally and disrespectfully throughout my conversation with him."

    Local BBB

    BBB serving Mainland British Columbia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.