ComplaintsforWestern Gasco and Cylinders Ltd.
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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company has been billing me monthly and have also messed up the billing. OI have contacted them around 10 times by email and 4 times by phone no one is getting back to me and my apparent bill is growing. this needs to stop. this company is taking advantage of me and i have done everything in my power to contact them to clear this up, but they will not get back to me.Business response
25/05/2022
We were contacted by this customer on February 24, 2022 with a complaint regarding rental invoices that are accruing for items they ordered. The complaint lacks detail as to why the customers outstanding balance has not been paid. From our point of view, the customer still has items in their possession that have a monthly rental charge associated with them. The items will need to be returned before the rental invoices will stop. We reached out to the customer via phone on May 20, 2022 and left a message asking for a call back. We would like to get our assets back and get this resolved.
Customer response
02/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.