Business ProfileforModern PURAIR® Vancouver

In November 2023, I switched to Modern Purair for duct/vent cleaning from another duct/vent cleaning company that we have been using for years. I also added on the dryer vent cleaning after Modern Purair tried hard to sell this service product to me. The total comes to $872.31. After their service was completed, I noticed there was no lint collected in the dryer when we did the laundry. I called and emailed the company on Nov. 28th and informed them, they said they would come to take a look at the problem. We tried to do another load of laundry and the lint was blown out in the air, we started coughing and sneezing but we didn't know it was all caused by the broken duct. We switched to the laundry centre we purchased for the guest suite. Please note, we were in the middle of a renovation during Christmas, New Year and Chinese New Year and it was hard for us to enter the area where the laundry room is so there was a long delay for the follow-up. Sometime in March when my carpenter moved the dryer and tried to change the baseboards behind the dryer and the washer, he discovered the duct/vent was completely unattached to the wall. There is a big hole made in the duct. I called Modern Purair and told them that we found out the root cause of the problem which was damage by their technician while they tried to clean. It cost me $504 to repair the damage they had done to my dryer vent/duct. Since it is an older home, it took longer to complete the replacement and we can't just replace a part of it, we have to replace the whole piece. We never had any problems with the dryer vent/duct in the past. Not to mention it took five hours of work from our renovation work plan for the work needed to repair the dryer vent. I have tried to contact the company numerous times but they refused to pay for the damage, although they agreed to refund me $220 for the dryer vent cleaning portion. We are not even talking about the health hazard caused because of the damage to the vent at this point. We only ask for a refund for the improper cleaning of the vent and the extra repair we had to pay for the vent/duct replacement. us for the dryer vent cleaning. Unfortunately, Modern Purair's manager said she couldn't make that decision so she said she would ask the owner to return my call but we never heard from the owner. I have tried numerous times via email and phone calls but still no reply. I think this is a time for me to have BBB involved to help me to reach a fair resolution. This company pushed me relentlessly to write and give them a good review right after I made the payment before I even had a chance to review and inspect the quality of their work. The owner has been unresponsive so far. As you can see from the images, they didn't even clean the duct/vent for the dryer yet I paid them the full amount plus the repair of the damage they left behind. The total comes to $1376.31.