Business ProfileforCoast Appliances

I ordered an upright freezer from Coast Appliances (********) and had it delivered last week. The freezer was one of several kitchen appliances that I had ordered. Upon inspection, I noticed that the hinge was badly damaged and bent. I reached out to the sales team member that I had worked with when ordering the appliance. I requested that they arrange to have a replacement freezer delivered because the one they delivered was defective. The sales team told me that they hadn't intentionally sent me a damaged freezer and that it was my responsibility to identify any issues with the appliances upon delivery. When the delivery person was here, he refused to open two of the appliance boxes, making the verification process impossible to complete. The delivery person also didn't install any of the appliances, making it impossible for me to verify their condition upon delivery.Instead of arranging for a replacement freezer, they have directed me to their service department to look into this issue. Any other business that delivered a defective item would have taken the item back and replaced it or provided a refund. Coast Appliances has not made any effort to rectify this situation but instead has passed me off to their call centre.