ComplaintsforCoast Appliances
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Complaint Details
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Initial Complaint
26/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My wife and I purchased a microwave, ******************* from Coast Appliance in ******* in July 2024. Microwave was a floor model and damaged in delivery, big dent on the side from being dropped. Given a $60 discount wow. Fridge was defective as ice maker don't make ice and they want to send a tech to fix it, I didn't buy a used or refurbished fridge, sent a new one that works please. Dishwaher is louder that our 15 year old model we replaced. Our biggest concern when looking for a dishwasher was a quiet one. The model we wanted was in stock so the salesman tool advantage and said there was nothing between the model we wanted and the one he sold us. We didn't buy cheap appliances as we wanted quality. We bought ****** Paykel brand which I question now. There installer guy was 2.5 hours late leaving me to take care of disconnecting the fridge as the delivery guys only deliver. The whole experience left a really bad taste with us. Hopefully they will reach out with a real resolve but for now it seems to be our problem, very sad.My resolve is to get a new fridge and pay the difference for the upgrade dishwasher we originally wanted that is quieter. very simpleBusiness response
11/09/2024
The customer spoke to store manager ***************************, where he approved to take the dishwasher back and have the customer reselect another brand. The fridge was dispatched with ****** Paykel to be assessed a technician went out and the unit was repaired. The customer has been made whole and the issues presented have been resolved with urgency. It is never our intent to displease valued customers and when an issue arises we step forward to continue supporting the customers needs at best. We appreciate the opportunity to be able to rectify the matter at hand. The file is now closed with care and attention.Customer response
13/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
23/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am having issue with my gas range and I wNt to get it exchange but unfortunately no one is helping me outInitial Complaint
15/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 7th my husband and I bought a Gorenje washer/dryer set from Coast Appliance. We brought them home and installed them. Immediately the dryer did not work properly. It was extremely loud and vibrated to the point that it felt unsafe to leave it running if not home. We contacted Coast appliance directly to let them know. They basically told us it wasn't their problem as we live on ***************** and they don't have technicians to come here. However upon contacting them again, they GUESSED the problem and sent parts to a local technician. The technician came and installed the parts, but it did nothing and the dryer sounded exactly the same. He told us it was a faulty dryer and to return it. We contacted Coast Appliance again and let the sales *** who sold them to us know. There was no solution. We were given a number for the manufacturer and told to put a complaint in with them. We were never offered a refund, or even exchange - which is what husband and I wanted. Two months later, we still have a broken dryer, I am in contact with the manufacturer and there is still no resolution from them either. We are filing a complaint against Coast Appliance because we find it despicable that we were sold a broken dryer and when we complained we were basically told it's our problem because we live on an Island - despite the company knowing we live here upon purchase. We have two children under 3 and have had no dryer for over two months. We'd like a refund because we are exhausted from trying to deal with this company and would like to take our business elsewhere.Initial Complaint
31/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My family and I just bought a newly built home (the house was built in end 2023) - the builder company is called Zancor.All appliances are supplied and installed by Coast Appliances. they supplied my dishwasher and never installed it! when I called their customer service, they mentioned that the project is closed and refused to send someone to install the dishwasher. They installed the dishwasher to all my neighbours! but they are refusing to do it for me. All I am looking for is for them to send someone to install it, as their contract with Zancor states that all appliances to be supplied and installedInitial Complaint
23/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 5, 2024 placed an order for 03 ** appliances costing $3952.74 at Coast Appliance Brampton. We were committed that the ************** would be delivered on July 08, and the cooking range isn't in stock but will be delivered in two weeks time and we agreed as we needed the microwave urgently. Eventually, the delivery came for **************. We accepted the fridge delivery and refused Microwave as the unit was dented and the box was all damaged, wet & greasy from the bottom. For the fridge, delivery guys didn't level the fridge from it's feet, didn't align the French doors as they are not level either, to the point that they even didn't push the fridge in it's spot entirely. After sending couple of email, two days after on July 11, 2024 we received communication that he's not going to get the microwave delivered alone and we have to wait for it to be delivered along with the cooking range as he's already covering two deliveries or we pick it up ourselves from the warehouse. To which we responded that we can't pick up, as far as two deliveries are concerned, it was only because of your store as you shipped damaged microwave and the cooking range wasn't in stock. July 20, we personally visited the store and spoke to the Sales Associate what we've been told over the phone and why we never received any response from him? To our emails and calls he plainly denied that he never received any emails or calls from us at all even though we showed him the emails which we sent. There was no empathy at all about the whole fiasco rather he suggested us to cancel the order and buy it from somewhere else. Which aggravated the situation, that after waiting all this time we have to cancel the order and buy it elsewhere? and we suggested why don't you also pick up the fridge which was delivered and then cancel the whole order so we can buy somewhere else. Looking forward to get a reasonable solution to the matter.Initial Complaint
04/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered an upright freezer from Coast Appliances (********) and had it delivered last week. The freezer was one of several kitchen appliances that I had ordered. Upon inspection, I noticed that the hinge was badly damaged and bent. I reached out to the sales team member that I had worked with when ordering the appliance. I requested that they arrange to have a replacement freezer delivered because the one they delivered was defective. The sales team told me that they hadn't intentionally sent me a damaged freezer and that it was my responsibility to identify any issues with the appliances upon delivery. When the delivery person was here, he refused to open two of the appliance boxes, making the verification process impossible to complete. The delivery person also didn't install any of the appliances, making it impossible for me to verify their condition upon delivery.Instead of arranging for a replacement freezer, they have directed me to their service department to look into this issue. Any other business that delivered a defective item would have taken the item back and replaced it or provided a refund. Coast Appliances has not made any effort to rectify this situation but instead has passed me off to their call centre.Initial Complaint
24/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i ordered a freezer on june 2/2024 and it was delivered on june 3/2024 and right away i returned it june 3/2024 and they said they would process my refund , as of now i have not received anything although i paid a visit to the store and was told that i would be called the following day to get my refund in progress, and i have called and gone on their chat line and no one has been in contact with me ,Initial Complaint
19/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had a dryer delivered to me, which did not work. I did not order a dryer in non working condition, I paid for a brand-new unit with the hopes that it would be in working condition. The store is not understanding that part, and is giving me the run around. All I am asking for is what I have paid for.It has come to a point that it is now affecting my health. I am not asking anything out of the ordinary, the store needs to have some accountability. The appliances were delivered on May 29th, by delivery men who reeked of weed, the they only half installed the washer, which meant that I had to ask someone else to complete the job. (They did refund the installation money).I would just like what I have paid for. If the store does not want be accountable, Im willing to take the unit back get a refund and take my business somewhere else.Business response
21/06/2024
Regarding customer ********************* we have approved an exchange on behalf of Coast Appliances, for the customer to restore them.
The customer has spoken to our assistant service manager ****** and ******* in service and has been accommodated with this request.
The customer is being looked after .
Customer Information:
*********************
************************************************************************************
Daytime Phone: ************
E-mail: ***********************Customer response
24/06/2024
Complaint: 21873332
I am rejecting this response because:
Even though, they have said they will replace the dryer, there is no communication regarding the installation, I am sick of this going back and forth with them and asking the same questions again and again. I want compensation for the stress that has been caused by them, not to mention the money I have spent washing the clothes at a laundry. Not only should this dryer be free at this point, but I should be paid for the stress that they have caused starting May 29th, and there is no hope of the issue being resolved. I am at a breaking point now. Not only am I never going to go back to them, but they cam except a very honest review of my experience as well.Also, they sent the wrong handles with the stove, which they have said they will send the ones that they were supposed to, however now I will have to pay for that installation as well, as they said it is not up to them to do that. They said they were giving them to me for free, but, I think they miss the point that I had paid for them.
I will never give Coast Appliances my business and nor will anyone I know.
Sincerely,
*********************Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
October 20, 2023 I purchased a microwave from Coast Appliance in ********. The salesperson told me that it was a brand new unit, but a floor model that was covered under warranty. On March 28, 2024 the microwave stopped functioning. I went to Coast Appliance to discuss the problem with them and they told me they wouldn't do anything, I had to call the manufacturer. In calling the manufacturer they informed me that this unit was produced in 2015 and had to be a refurbished unit. They offered to send a technician out to check the unit on April 26. I called Coast Appliance to discuss what the manufacturer, **********, had told me about the unit's age and condition when I bought it. They vehemently denied that the unit is refurbished and said it was inconsequential when the unit was made, it's age doesn't matter. I told them that I would never have bought this microwave if I had known it's age. The manager told me that it was in the hands of the manufacturer to fix or replace, they wouldn't do anything.The technician, on examination, indicated that their were major problems and parts would have to be ordered, although he didn't know if parts even existed for it as they weren't showing as "able to order". He said I would get a call from ********** in 2 business days as per a resolution for the unit. I never heard back from them.I called ********** again on May 6, they indicated that no file had been submitted regarding my microwave and there was nothing they would do until this was done. I subsequently called the company that sent out the tech. They said there was no ETA on if parts would arrive or when it might be repaired. All sides have washed their hands of my defective microwave and I've had no resolution, nor signs of resolution, 6 weeks into the process.Customer response
06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
16/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The dryer on my washer / dryer combo began making noise and Coast Appliance's in **********, ON created a repair visit where the technician noted the dryer exhaust fan broke at the drive shaft.He reported that he replaced the blower fan and a few days later a different noise started coming from the dryer.I decided to open it up myself and saw that the replacement fan was also damaged around its rim. Either the repair tech used a damaged part for the repair, or the part was damaged during the repair and not fixed (he walked away).
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Customer Complaints Summary
42 total complaints in the last 3 years.
21 complaints closed in the last 12 months.