ComplaintsforButter Baked Goods Ltd.
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Complaint Details
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Initial Complaint
30/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I visited the bakery on Mar 27/22 and was told that since the business changed hands since the issue of my $50 gift certificate (Jan 2017) they would not accept it. I purchased my items with a credit card and left. My understanding is that gift certificates/ gift cards legally do not expire in British Columbia and that a business is bought including all gift certificates/gift cards issued. I was also surprised that she would not accept the gift certificate as a gesture of goodwill.Business response
06/04/2022
Our apologies.
Given that the gift card was issued for a dollar amount, it should have been honored.
Please let the customer know that they can redeem it anytime.
Thx
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.